Commitment Letter for After-sale of Medical Devices 1 Medical Devices Co., Ltd. makes the following service commitments based on the principle of "reputation first, honesty first":
1, Company X will provide free information consultation, publicity color pages, technical guidance, use and operation training for the products sold;
2. The disposable sanitary products sold by the company shall be replaced free of charge if they are artificially damaged due to quality problems;
3. Our company will respond within 24 hours after receiving the purchase call. If there is no special irresistible reason, we will deliver the goods as soon as possible and actively provide convenient and fast quality service;
4. Company service telephone number: xxxx
Xx company limited
Xx，xx，XX，XX
Commitment Letter for After-sales of Medical Devices 2 Regarding the micro-injection pump, infusion pump, enteral nutrition pump and after-sales work sold by our company, our company solemnly promises:
1. The service and after-sales work involved in the product are directly responsible by the manufacturer (including training operators). If you have any questions, please reply within 2 hours after receiving the call. And establish a system of regular telephone return visits and irregular personnel return visits.
2. If the product has quality problems, it will be replaced within one year from the date of purchase, repaired free of charge within five years (except for battery and man-made damage) and maintained for life.
Hangzhou zeshuo medical treatment technology co., ltd
Commitment letter for after-sales of medical devices 3 Our company makes the following commitments for the quality and service of the products sold:
1. Warranty maintenance: xxxx equipment sold by our company is guaranteed for one year (except for human factors and consumables), and products beyond the warranty period are subject to lifelong maintenance service.
2. Transportation and installation: Our company will be responsible for possible problems (including insurance, loss, damage, etc. ) in the process of transportation, and we will bear all the expenses in this process. The product can be safely transported to the designated place, and someone will be sent to install and debug it.
Three. Maintenance response: In case of quality problems during the three-guarantee period, the company promises to give a reply within 24 hours after receiving the user's notice, and the products beyond the warranty period will provide lifelong maintenance service within 7 working days.
4. Accessories service: For the price of maintenance accessories outside the warranty period, our company promises to supply them at the product cost price.
Five, for the products provided, including puncture needles, we promise a two-year warranty. If there is any quality problem, we can replace it with a new one (the warranty period will not be extended). Xxxxxx medical equipment co., ltd
Based on the principle of "reputation first, honesty first", XXXXX Medical Device Co., Ltd. has made the following service commitments:
1, XXXXX company will provide information consultation, publicity color pages, technical guidance, and training on the use and operation of the products sold;
2. The disposable sanitary products sold by the company are not artificially damaged and will be replaced due to quality problems;
Our company will reply within 24 hours after receiving the purchase call. Unless there are special irresistible reasons, we will deliver the goods as soon as possible and actively provide convenient and fast quality service.
5. Company service telephone number: 0XX-34XXXXXXXXXX.
Medical instruments ltd
20xx September 5th
Commitment letter for after-sale of medical devices 4 XXXXX Medical Devices Co., Ltd. has made the following service commitments based on the principle of "reputation first, honesty first":
1.XXXXX company will provide free information consultation, publicity color pages, technical guidance, use and operation training for the products sold;
2. The disposable sanitary products sold by the company shall be replaced free of charge if they are artificially damaged due to quality problems;
4. Our company will respond within 24 hours after receiving the purchase call. Unless there are special irresistible reasons, we will deliver the goods as soon as possible and actively provide convenient and fast quality services;
5. Company service telephone number: 0XX-34XXXXX
XXXXX medical treatment equipment co., ltd
20xx September 5th
Commitment letter for after-sales of medical devices 5 The Company's commitment to the quality and service of the products sold is as follows:
1. Warranty maintenance: the * * * equipment sold by our company is guaranteed for one year (except for human factors and consumables), and the products beyond the warranty period are subject to lifelong maintenance service.
2. Transportation and installation: Our company will be responsible for possible problems (including insurance, loss, damage, etc. ) in the process of transportation, and we will bear all the expenses in this process. The product can be safely transported to the designated place, and someone will be sent to install and debug it.
Three. Maintenance response: If there are quality problems during the warranty period, the company promises to give a reply within 24 hours after receiving the user's notice, and provide lifelong maintenance service for the products beyond the warranty period within 7 working days.
4. Accessories service: For the price of maintenance accessories outside the warranty period, our company promises to supply them at the product cost price.
Five, for the products provided, including puncture needles, we promise a two-year warranty. If there is any quality problem, we can replace it with a new one for free (the warranty period will not be extended).
* * * * Medical Equipment Co., Ltd.
Medical device after-sales commitment letter 6 I. Service mode
1. Telephone support: by telephone or fax, arrange professional technicians to locate equipment failures within the specified time, propose solutions, and finally eliminate the failures.
2. On-site support: If the fault can't be diagnosed by telephone, engineers will be arranged to analyze the causes, make plans and eliminate the fault.
Second, the service commitment
1, timely service response;
2. Effectively solve problems;
3. Service process specification;
4. The service content is comprehensive.
The equipment provided by our company shall not be less than the specified warranty period. In case of quality problems during this period, our company will send specialized engineers to respond within 1 hour, arrive at the site within 16 hours, and solve the problems within 24 hours. If the problem cannot be solved within 24 hours, the corresponding products will be replaced on the same day to ensure the normal operation of the equipment.
Third, after-sales service content
1, the product is guaranteed free of charge during the warranty period and maintained for five years. The warranty period is calculated from the date of product installation and acceptance. After the warranty period expires, it will be charged reasonably according to the situation. See the charging standard for spare parts for details.
2. After each service, a formal after-sales service report will be submitted to the customer.
3. Service plan: See the bidding documents for details.
4. Spare parts: For details, please refer to the bidding documents for preferential spare parts.
5. Contact information: Please refer to the after-sales service outlets of the bidding documents for details.
6. Installation and debugging: provide the installation and debugging of goods free of charge, and make the installation plan and carry out the installation and debugging according to the predetermined plan and the actual needs of users.
7. Information: After installation, provide necessary documents and all information about this project free of charge.
Seal of Commitment Unit:
Date: xx year 65438+1October 22nd.
Medical device after-sales commitment letter 7 Medical device Co., Ltd. makes the following service commitments based on the principle of "reputation first, honesty first":
1.x company will provide free information consultation, publicity color pages, technical guidance, use and operation training for the products sold;
2. The disposable sanitary products sold by the company shall be replaced free of charge if they are artificially damaged due to quality problems;
4. Our company will respond within 24 hours after receiving the purchase call. Unless there are special irresistible reasons, we will deliver the goods as soon as possible and actively provide convenient and fast quality services;
5. Company service telephone number: 0-34xxx
Medical instruments ltd
20xx September 5th
Medical device after-sales commitment letter 8 Regarding Changsha Huajian medical devices, our company solemnly promises:
1. Our company promises that all the certificates provided are legal and valid, and the products provided are free from defects in materials, workmanship and design infringement, so as to ensure that the products provided meet the design and user requirements and can run normally after installation and debugging.
2. The product is guaranteed for one year free of charge from the date of acceptance, consulted by users once every six months, and maintained for life. Free maintenance service is provided during the warranty period, that is, no personnel service fee and spare parts fee are charged. After the warranty period expires, only the cost will be charged.
3. Within 1-3 working days after receiving the installation notice, our company is responsible for the installation, debugging and operation training of this series of bidding products until the technical indicators of the products fully meet the contract requirements.
4. Our company will give an immediate reply after receiving the notice of the user's request for equipment maintenance; And send qualified maintenance engineers to carry out on-site maintenance service within 72 hours (services are also provided on holidays), and repair equipment 1 working day or more. If the equipment cannot be repaired for a while, our company will provide spare parts for clinical use in our hospital.
5. Our company has the commonly used key parts needed for timely maintenance of the products provided by the above projects, which can guarantee timely replacement.
6. After-sales service telephone number: xxxx
Signature of authorized person: xxx
Xx，xx，XX，XX
Commitment Letter for After-sale of Medical Devices 9 The Company's commitment to the quality and service of the products sold is as follows:
1. warranty maintenance: the medical devices sold by our company are guaranteed for one year (except for human factors and consumables), and the products beyond the warranty period are subject to lifelong maintenance service.
2. Transportation and installation: Our company will be responsible for possible problems (including insurance, loss, damage, etc. ) in the process of transportation, and we will bear all the expenses in this process. The product can be safely transported to the designated place, and someone will be sent to install and debug it.
Three. Maintenance response: In case of quality problems during the three-guarantee period, the company promises to give a reply within 24 hours after receiving the user's notice, and the products beyond the warranty period will provide lifelong maintenance service within 7 working days.
4. Accessories service: For the price of maintenance accessories outside the warranty period, our company promises to supply them at the product cost price.
Five, for the products provided, including puncture needles, we promise a two-year warranty. If there is any quality problem, we can replace it with a new one for free (the warranty period will not be extended).
Commitment:
Date:
Commitment Letter for After-sale of Medical Devices 10 XXXXX Equipment Co., Ltd. made the following commitments on the project name of the third bid section of the Key Laboratory of Industrial Microbiology of Nanyang Institute of Technology1:Stainless steel vertical autoclave, model: LDZX-50KBS, manufacturer: Shanghai Shen 'an Medical Device Factory, and products sold after sale:
I. Mode of service
1. Telephone support: by telephone or fax, arrange professional technicians to locate equipment failures within the specified time, propose solutions, and finally eliminate the failures.
2. On-site support: If the fault can't be diagnosed by telephone, engineers will be arranged to analyze the causes, make plans and eliminate the fault.
Second, the service commitment
1, timely service response;
2. Effectively solve problems;
3. Service process specification;
4. The service content is comprehensive.
The equipment provided by our company shall not be less than the specified warranty period. If there are any quality problems during this period, our company will send specialized engineers to respond within 1 hour and arrive at the site within 16 hours.
Solve the problem within 24 hours. If it cannot be solved within 24 hours, replace the corresponding products on the same day to ensure the normal operation of the equipment.
Third, after-sales service content
1, product warranty period, five-year maintenance. The warranty period is calculated from the date of product installation and acceptance. After the warranty period expires, it will be charged reasonably according to the situation. See the charging standard for spare parts for details.
2. After each service, a formal after-sales service report will be submitted to the customer.
3. Service plan: See the bidding documents for details.
4. Spare parts: For details, please refer to the bidding documents for preferential spare parts.
5.x: See the after-sales service outlets of the bidding documents for details.
6. Installation and debugging: For the installation and debugging of the goods, the installation scheme is formulated, and the installation and debugging are carried out according to the predetermined scheme and the actual needs of users. 、
7. Information: Installation completed, necessary documents and all information about this project.
Fourth, preferential terms.
During the warranty period of the equipment products, our company will make use of the licensed time (holidays) to carry out regular inspections on the products at least four times a year, so as to solve the problems in time and make customers feel at ease.
Official Seal of Bidder: XXXXX Equipment Co., Ltd.
Signature of authorized representative:
Based on the principle of "reputation first, honesty first", XXXXX Medical Device Co., Ltd. has made the following service commitments:
1, XXXXX company will provide information consultation, publicity color pages, technical guidance, and training on the use and operation of the products sold;
2. The disposable sanitary products sold by the company are not artificially damaged and will be replaced due to quality problems;
3. Our company will respond within 24 hours after receiving the purchase call. If there is no special irresistible reason, we will deliver the goods as soon as possible and actively provide convenient and fast quality service;
4. Company service telephone number: 0XX-34XXXXXXXXXX.
Medical instruments ltd
20xx year x month x day