Secretary literacy
First, the secretary's three-tier knowledge structure
The comprehensiveness of secretarial work requires secretaries to have a wide range of knowledge horizontally; Secretarial work has its own professional characteristics, which requires secretarial staff to have deep professional knowledge in the vertical direction. This vertical and horizontal combination can be represented by the capital English letter "T". Or a secretary should be a "T" type talent. A secretary should have a three-tier knowledge structure.
(1) Basic knowledge. The basic knowledge that a secretary should have is divided into two aspects: on the one hand, the foundation of social science, that is, the knowledge of Chinese, politics, history, geography and foreign languages equivalent to the high school level; On the other hand, it is natural science knowledge, that is, physics, chemistry, mathematics and biology knowledge. You should also know a little about industrial and agricultural production and scientific and technological knowledge.
(2) professional knowledge. Professional knowledge includes two aspects: on the one hand, all secretaries should have professional knowledge of secretaries; On the other hand, it is the professional knowledge of the secretary's department.
(3) Relevant knowledge, including economics, law, sociology, psychology, public relations, communication, leadership, statistics, computer science, etc.
Second, the secretary's political and ideological cultivation
(A), political theory literacy
Secretaries must seriously study and master the basic theories of Marxism, namely philosophy, political economy and scientific socialism. Secretarial staff must be familiar with and deeply understand the party's basic policies in order to correctly implement the principles and policies and do a good job.
(2), ideological style training
Secretarial staff must have good ideological cultivation and work style, such as:
1, serving the people wholeheartedly; 2. Be responsible for the Party and the people; 3. Close contact with the masses; 4. Modesty and prudence; 5. Seeking truth from facts; 6, practical and meticulous, meticulous; 7, agile and capable, pay attention to timeliness; 8. Be creative and pioneering.
Third, the secretary's professional ethics.
1, be loyal to your duties; 2. Strict confidentiality; 3. Good at cooperation; 4. Abide by credit; 5. be polite; Step 6 be complete
Fourth, personality psychology.
Psychology is the function of the human brain, the reflection of objective reality in the human brain, and is determined by the interaction between people's internal needs and the surrounding environment. People's psychological activities directly dominate people's words and actions.
1, interest. Interest refers to the emotional tension in an individual's active and selective hobby tendency towards objective activities, things and people.
2. Will. Will is a psychological activity that people set goals, achieve goals, and dominate and control their actions.
3. Emotion. Emotion is a strong, impulsive and obvious external expression of human emotions.
4. think. Thinking is the cognitive process of human beings, and thinking is the abstraction, generalization, comparison, analysis and synthesis of feelings and perceptions; Or use concepts to judge and reason, that is, perceptual thinking and rational thinking.
5. memory. Memory is the maintenance and reappearance of human thought, behavior, knowledge and experience.
Five, temperament and character
Temperament is a person's physiological and psychological characteristics. Modern psychologists interpret temperament as typical and stable psychological characteristics such as intensity, speed and sensitivity of human psychological activities. Temperament is manifested in sensitivity (the size of sensory ability), tolerance (the strengthening or fading of feelings), agility (the speed of speech, action, memory, thinking and attention transfer), plasticity (changing the degree of adaptive behavior according to the changes of external things), excitement (the intensity of emotional excitement and emotional expression) and tendency (emotions, words, actions and other reactions tend to be outward or inward).
Temperament has something to do with secretarial career. Secretaries should know their own temperament, consciously overcome the shortcomings of their temperament characteristics, give full play to their advantages, be good at controlling and regulating their psychological activities, and cultivate their perfect personality.
Six, personality requirements
Personality is the sum total of relatively stable and unique psychological characteristics in people's attitudes and behaviors towards reality. In addition to theoretical accomplishment, knowledge and ability, secretaries in the new era should also have the following personality traits:
1, cheerful. Have an optimistic and full mood, and be good at accepting complex and arduous tasks without complaining.
2. Agile. Quick thinking, sensitive to things, easy to accept and good at analysis.
3. Steady. Be careful, observe carefully and think carefully.
4. perseverance. Do things with perseverance and perseverance.
5. humor Humor is a comprehensive expression of wisdom, intelligence, knowledge and humor, not a glib or vulgar joke, let alone making fun of or mocking others.
6. Self-control. We should cultivate and improve self-control. You should be good at choosing and controlling your emotions and behaviors in front of different occasions, different situations and different objects.
Seven, the secretary team group optimization.
The scientific combination of groups should follow the principle of heterogeneous combination, that is, the combination of people with different expertise, education, ability, age and personality. The secretarial team should have both generalists and professionals; There should be not only liberal arts talents who are good at Chinese, history, politics and economy, but also science talents who know science and technology, industrial and agricultural production and computers. There must be university or junior college graduates, as well as staff with middle school or high school education, whether young or middle-aged; There should be both introverted and quiet office staff and extroverted and active field staff. Only in this way can we meet the needs of different levels and different work properties.
Types of investigation and study
The secretary's investigation and research can be divided into 1 and active investigation. That is, the secretary is not entrusted to take the initiative to obtain and sort out effective information from the functional requirements. 2. Passive research. That is, the secretary accepts the entrustment and is subject to the entrustment intention, passively obtaining and sorting out information.