Can I call 12345 to withdraw my complaint?

Legal analysis: Yes, the parties can call 12345 again in time to find out the contact progress of the problem. If they haven't contacted, they can ask to cancel.

Legal basis: Article 15 of the Measures for Handling Consumer Complaints by the Administration for Industry and Commerce. The administrative department for industry and commerce with jurisdiction shall, within seven working days from the date of receiving the consumer complaint, handle it and inform the complainant, and accept and inform the complainant if it meets the conditions; Complaints that do not meet the requirements will not be accepted, and the complainant will be informed of the reasons for not accepting them.