It is understood that the Ministry of Industry and Information Technology has three government service hotlines: 12300, 1232 1, 1238 1. Among them, 12300 is a special telephone for national telecom users to appeal; 1232 1 is the phone number for reporting bad networks and spam; 1238 1 mainly provides foreign government information services, and is responsible for accepting and handling public inquiries, suggestions and complaints about the relevant work of the Ministry of Industry and Information Technology.
According to the data of the Ministry of Industry and Information Technology, since the opening of 20 17 1238 1, a total of 387,000 calls and letters have been handled, with an average settlement time of 0.7 days, and the proportion of people who are evaluated as "satisfied" and "very satisfied" is 99.5%. 123865438+