20 1 1 year 1 month 1 1 day 10:08
Source: Nanfang Daily Author: Zhao Hongjie Selected Draft: Wang Pating
On the first day of the opening of the booking hotline, the network failures were investigated many times, and it was found that asymmetric information and illegal hoarding of tickets at the sales outlets were also the reasons why it was difficult to get tickets in Spring Festival travel rush this year.
Report investigation
Yesterday was the first day of booking train tickets by telephone in Spring Festival travel rush. This newspaper received nearly 20 reports, which reflected that the booking telephone was difficult to get through, but it failed many times. A Dongguan passenger spent nearly 80 yuan phone bill and still didn't get a ticket.
In recent years, "one vote is hard to find" has almost become the most used word during Spring Festival travel rush's term. In addition to the problem of telephone booking system, many readers have complained to Nanfang Daily reporter recently. They feel that "it is more difficult to buy tickets this year than in previous years", and some people are forced to take the initiative to find "scalpers" to buy tickets at high prices.
In a large number of reports, our reporter summed up and selected typical cases, trying to get a glimpse of where it is difficult to buy tickets this year and provide reference for the railway department to improve its work.
It is difficult to get through, and there is a system failure. Suggestion: Can I charge the phone bill only after the reservation is successful?
More than a month before Spring Festival travel rush this year, the Ministry of Railways began to deploy Spring Festival travel rush. According to the Ministry of Railways, some areas will insist on ticket sales in real-name registration system this year, and telephone booking will be further improved. A batch of new lines and equipment will be put into use, and the transportation capacity will be improved.
However, on the first day of telephone booking, many passengers in Guangdong suffered from the embarrassment of "unable to get in" by telephone.
Mr. Liu, who works in Guangzhou, is ready-the day before yesterday, he learned from the news that Spring Festival travel rush grabbed the train ticket and began to book it at 7 o'clock yesterday morning. He got up early yesterday morning to book tickets. "The phone prompted that the appointment didn't start until 8 o'clock, but it was busy until noon." Mr. Liu said.
Until 4 pm, the phone finally got through. After entering the information such as verification code, area code of departure station, ID number, etc., just when he is ready to enter the number of tickets, the reservation hotline voice prompts him that there is a network failure and he needs to return to the original menu. "Follow the prompts and there is a network failure in the key link." Mr. Liu said that he wanted to drop his mobile phone several times.
Mr. Liu's experience is almost a replica of all the stories of reported passengers. A passenger in Dongguan dialed the booking hotline, either unable to connect, or the above network failure occurred. "At the beginning, the phone bill was more than 100. I checked in the afternoon and there was only 20 yuan left. " After hearing his experience, many people put forward suggestions: can the railway and communication departments only buy the call charges of the ticket holders?
Information asymmetry, white call white queue suggestion: more transparent information can cure the problem.
The old horse who works in Panyu wants to buy a berth ticket in Dazhou, Chongqing. A few days ago, he went to Panyu Dashi and Nancun sales outlets to queue up, but after several queues, he was told that there were only standing tickets. Recently, this newspaper has also received many reports. In Panyu Dashi, Haizhu Tuhua Village, Zhanxi Road and other sales outlets, many people lined up to buy tickets and returned disappointed.
It is understood that in the 20 10 Spring Festival travel rush ticket grab, tickets for 6 days (including the same day) were pre-sold at 540 sales outlets in Guangdong and 5 centralized ticket collection points in Guangzhou, Foshan and Huizhou, which changed the usual pre-sale period of 10.
Guangzhou Railway Group informed the public through the media last year that all train tickets in Spring Festival travel rush were booked by telephone booking system, and the telephone booking priority window was pre-sold for 4 days. Therefore, the ticket window mainly sells the remaining tickets of telephone booking and a small number of seatless tickets. There are no tickets for telephone booking, and there are no tickets at the ticket window. This year is no exception.
Although many reports warn passengers not to queue up blindly at the consignment window to buy tickets, many passengers still don't know this information when the Spring Festival travel rush peak arrives because of the asymmetric information.
Xiao Zhang, who works in Guangzhou, made a reservation call at Spring Festival travel rush Peak yesterday, but after all the verification, he was told by voice that the ticket to Harbin had been sold out. "It was less than 9 o'clock at that time, and the speed was too fast."
In addition to cracking down on scalper scalping, openness and transparency can cure the problem. Many passengers suggested that the railway department announce the timely ticket quantity and update the ticket sales situation at each window simultaneously; Check the balance of tickets synchronously through the network; The ticket sales situation of all ticket sales windows and ticket sellers on duty is open for public inquiry and supervision.
Complain that individual routes are "expensive to buy tickets" rather than "difficult to buy tickets": many students can't afford high fares.
Yesterday, Xiao Chen of South China University of Technology got up at 5: 30 in the morning and stood in line at the railway station to buy a ticket back to Wuchang on the 29th. As students can buy tickets 20 days in advance, Xiao Chen almost arrived at the special window for student tickets at the railway station at the earliest, but was also told that there were no tickets. He and some students from Hubei province also encountered a similar situation.
"Don't let us buy high-speed rail tickets? Many students can't afford high fares. " Xiao Chen was very upset.
Some time ago, the website of the Ministry of Railways reported that the Ministry of Railways requested to arrange the maintenance of EMU trains and buses in advance. And ensure that all EMU trains and buses are fully overhauled before the arrival of the 20 1 1 Spring Festival travel rush peak, so as to prepare for the "zero standby" of buses during the 20 1 1 Spring Festival travel rush peak.
This means that all the EMUs at present, including those in reserve, will be put into operation in Spring Festival travel rush on 20 1 1. In the increased capacity of railways, high-speed trains and ordinary EMUs have become the main force. But at the same time, Xiao Chen can only choose between "expensive ticket" and "difficult ticket".
Nanfang Daily reporter Zhao Hongjie
Strange image reproduction
Are there any outlets that deliberately hoard tickets?
Nanfang Daily reporter found in the interview that some sales outlets still sell tickets at high prices this year. The old horse who works in Panyu didn't buy a ticket. However, he later found that someone bought a berth ticket from the sales outlet in Nancun, and there was no queue. "As long as you spend more 60 yuan, you can buy it, no matter how much you buy."
Many fellow villagers who bought tickets also revealed that they can say something nice at the sales point when there are few people, and then they can buy tickets by adding more money according to the distance. "At least 50 yuan should be added, and the remote one may cost two or three hundred yuan more."
Are there many "scalpers" on the Internet now?
In addition, there is a strange phenomenon in online ticket transfer this year: someone posted on the website that he was in a hurry and was willing to transfer his train ticket at a low price. However, when passengers contact them, "Internet scalpers" will talk about how hard they work to get tickets. In short, they will add a lot of "running expenses" and "hard work expenses".
In addition, there are some transfer information. After calling, I found that the other party purchased tickets through some special ways or channels, and then charged a higher handling fee. As for how they got the tickets, it is not clear.