Some buyers don't want it, they don't apply for a refund when placing an order, and they don't pay attention to communicating with him. In this case, the delivery will be completed within 2 days. Anyway, it is the buyer's responsibility to have a chat record as evidence. The physical operation needs to be decided according to the situation. Failure to deliver the goods within the time limit will lead to complaints.
Virtual goods can not be shipped for a long time, but it depends on what the situation is. If the buyer doesn't hear from you, it doesn't matter, and the delivery is no problem. Anyway, there is a chat record as evidence, but the buyer does not reply and does not cooperate with the transaction.
After delivery, if the goods have not been confirmed, or the goods have been confirmed, you should choose not received, not needed or apply for a refund, because the refund of the goods you have received is included in the quality refund rate, which affects the weight of the goods.
For the case that the payment has been made, but the delivery has not exceeded the agreed or specified time, the buyer has initiated a complaint and the seller can refuse. If the seller fails to deliver the goods within 48 hours as promised or specified by the platform, the buyer's complaint or support will be punished. Of course, it also depends on whose responsibility. For example, some virtual or customized goods need to communicate with both parties to determine the delivery time. If the buyer or seller doesn't reply, the transaction can't be completed. For the seller, the buyer who does not reply to the message can choose whether to deliver the goods or not and handle it flexibly. Anyway, there are chat records to prove it. If you are worried about not having a chat record for too long, you can make a backup of the screenshot in advance. Even if there is no chat record, the problem is not big, because the buyer initiates a complaint, and there will be no chat record to prove the seller's responsibility. After all, there are some commodities that everyone must communicate with each other to complete the transaction.