955 10 is the national unified customer service hotline of Sunshine Insurance Group, one of the seven largest insurance groups in China, providing customers with 7×24 hours all-weather service. Headquartered in Beijing, the call center is a bridge and link between the company and its customers.
Since its establishment, 955 10 Call Center has strived to achieve the goal of providing high-level services to customers, covering all-round service links such as claim reporting, survey and dispatch, information consultation, customer return visits and customer complaints. , and has been widely recognized by customers and all walks of life. In 20 10, as a call center providing professional services in the industry, 955 10 call center won the ".
Main functions:
1. Responsible for accepting basic services such as claims reporting, survey and dispatch, information consultation, customer return visits and customer complaints of Sunshine Insurance Group (including its subsidiaries: Sunshine Property Insurance and Sunshine Life Insurance);
2. Carry out customer information inquiry, satisfaction survey and evaluation, salesman certification and other services;
3. Accept telephone guarantee services such as customer on-site service reservation and information change;
4. Accept the customer to activate the policy service.
5. Timely carry out customer value-added services such as holiday greetings, customer clubs and product recommendations.
6. Other telephone services required by the company's business activities.
Sunshine Insurance Group Co., Ltd. is a top 500 enterprise in China and a top 0/00 enterprise in China. In three years, it became one of the seven major insurance groups, surpassed the 7 1 insurance entity established in the same period in five years, and simultaneously laid out Internet finance, overseas investment in real estate and other fields in nine years. In 10, it successfully entered the medical and health industry and became one of the fastest growing companies among global market-oriented enterprises. Up to now, Sunshine Insurance Group has a number of professional subsidiaries, such as property insurance, life insurance, credit guarantee insurance, asset management, financial hospital, Huijin Institute and so on. And gradually become the backbone of leading industry changes.
Relying on the advantages of the group, driven by humanities and technology, Sunshine Insurance Group effectively integrates resources, continuously develops products that meet customers' needs, continuously upgrades services featuring "flash compensation" and "direct compensation", and strives to build strong market expansion capabilities, excellent customer service capabilities, excellent risk management capabilities and professional asset management capabilities to achieve healthy, sustained and rapid development.