I. Responsibilities of the Consumer Council of Macao
As an official organization, the Macao Consumer Council is committed to protecting the rights and interests of consumers. Responsible for accepting consumer complaints, investigating unfair competition and fraud in the market, and issuing consumption warnings to remind consumers of consumption risks.
Second, consumer education and consulting services.
In order to raise consumers' awareness of protecting their rights and interests, the Macao Consumer Council has also actively carried out consumer education and consulting services. Hold lectures, seminars and other activities regularly to popularize consumption knowledge and provide consumption suggestions. At the same time, the Committee also has a hotline to answer questions for consumers at any time.
Third, market supervision and investigation.
The Consumer Council of Macao supervises market behavior and investigates market participants suspected of violating laws and regulations. By collecting and analyzing market information, the Committee evaluates market conditions and provides consumers with accurate consumption guidance.
Four. Handling of consumer complaints
When consumers encounter consumption disputes, they can complain to the Macao Consumer Council. The Committee will promptly accept complaints, investigate complaints and coordinate mediation between the two parties. For serious violations of consumers' rights and interests, the Committee will also report to the relevant departments in accordance with the law and investigate the relevant responsibilities.
To sum up:
As an official organization established by the government of the Macao Special Administrative Region, the Macao Consumer Council plays an important role in protecting consumers' rights and interests, promoting fair competition in the market, and providing consumer education and consulting services. When consumers encounter consumption problems, they can seek help from the Committee and safeguard their legitimate rights and interests.
Legal basis:
Basic Law of Macao Special Administrative Region
Article 30 provides that:
Macao residents enjoy freedom of speech, news and publication, freedom of association, assembly, procession and demonstration, and the right to criticize and suggest the work of any department or personnel; Any state organ or functionary shall have the right to lodge a complaint, accusation or report to the relevant state organ for any illegal or dereliction of duty, but it shall not violate the law, and shall not harm the national, social and collective interests or the legitimate freedoms and rights of other citizens.
Macao Special Administrative Region Consumer Rights Protection Law
Article 1 stipulates:
This Law aims at protecting the legitimate rights and interests of consumers, promoting fair competition in the market, maintaining social and economic order, and promoting the economic prosperity and social progress of the Macao Special Administrative Region.