1, you can go to the store homepage and put the mouse in the upper left corner of the store name. This page can see the seller's reputation, deposit, description, service, logistics and other related information.
2. On the order details page, you can find the phone number of the seller; If you want to know other personal information of the seller, I'm sorry, it can't be found on the page. Please click on the top right corner of the login page to contact Taobao customer service, and Taobao customer service will help you verify the situation and disclose the seller's personal information to you within the rules.
3. If you buy as a visitor (unregistered user), you can log in to Taobao by obtaining a dynamic password, and you can only see the contact information of the seller after taking pictures of the seller's baby. Guest members can go to "My Taobao"-"Bought Baby" to find the corresponding order, click "Order Details" to view the seller's information, and the contact information of the seller can be found in the seller's information.
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When you encounter a transaction problem but can't contact the seller, there are several ways to deal with it:
1, the seller does not deliver the goods.
If the order is to be paid, you can contact the seller for delivery after payment;
If the order is to be delivered, you can click to remind delivery or contact the seller directly to confirm delivery; If during the promotion period, due to the surge in transaction volume, some express mail information may be updated slowly, please be patient;
You can also apply for a refund If the seller does not handle the application within 48 hours after the application, the system will automatically refund it to you. But if the seller clicks on the delivery, the refund will be automatically closed, and you can decide whether to apply for a refund again according to your own needs.
If the order is about to be received, I suggest you click to view logistics. If you haven't received the goods and you can't contact the seller, you can extend the receiving time, or just apply for a refund-refund the goods you haven't received to avoid the loss of money and goods.
If the transaction is successful, but the goods are not actually received, you can contact the seller within 15 days after the transaction is successful or click apply for after-sales-refund only-not received. If the seller refuses your application, you can apply for Taobao to intervene.
The goods have not been received yet.
When the transaction status is that the seller has delivered the goods, you can check the delivery status of the logistics through the purchased baby at this time. If it is urgent, you can contact the seller/logistics company to urge delivery.
If you still haven't received the goods, please pay attention to the countdown above the confirm receipt button. If it is about to end, you can directly apply for a refund to ensure payment safety. Select "Refund Only" and pause the countdown after application.
Crowdfunding is not a commodity transaction. In order to ensure the smooth fundraising and production of the project, you can't directly apply for a refund as usual after the payment is successful. If you have any questions, please contact online customer service.
3. The goods received have quality problems.
Log on to my Taobao-the bought baby finds the corresponding order, click on the return/refund/application for after-sales at the back of the order, and upload the relevant certificates of quality problems.
If the entrance is closed, you can keep the valid voucher and contact the seller/Taobao customer service for handling.
4, the seller does not refund
If you have applied for a refund, and the seller fails to handle it within the specified time, don't worry, the system will agree to your refund by default;
If you apply for a refund but the seller doesn't agree, you can modify the refund agreement or? Please ask Taobao to intervene and help you coordinate the handling;
If you have returned the goods to the seller, but the seller has not refunded them, you can contact Ali Want Want to urge you, or pay attention to the system's overtime automatic refund to you;
Taobao service center-how to obtain seller information