1, with high work intensity: 12345 is a government service hotline, which is responsible for handling a large number of public inquiries, help-seeking and complaints. Due to the large telephone traffic, enough manpower is needed to meet the needs of the public. If the staff is insufficient, it will lead to a decline in the connection rate and affect public satisfaction, so it has been recruiting people.
2. High turnover rate: Due to the high work intensity of 12345, some employees will choose to leave or change jobs. In order to maintain the efficient operation of services, it is necessary to constantly replenish personnel. In addition, due to the nature of the position, it is difficult to recruit talents. 12345 government service hotline refers to the public service platform set up by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. And provide "7×24 hours" all-weather manual service.