12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
202 1 1 6, the guidance issued by the general office of the State Council on further optimizing the local government service hotline,
202 1 June1day, Beijing 12345 minors protection hotline was officially opened, and Shanghai 12345 minors protection hotline was opened.
Central regulations:
2065438+On May 23, 2008, the general offices of the General Office of the Central Committee of the CPC and the State Council issued the Guiding Opinions on Further Promoting the Convenience of Examination and Approval Services, and the opinions put forward the establishment of a "12345" unified government consultation complaint reporting platform. In cities with districts, except for emergency hotlines such as 1 10, 120, 1 19, non-emergency government hotlines and online mail channels of various departments will be brought into the unified management of 12345 unified government consultation and complaint reporting platform.
Establish an operational mechanism of "unified reception, timely diversion, responsibility transfer, time-limited completion, unified supervision, evaluation feedback and administrative accountability".
202 1 1 6. The guidance issued by the General Office of the State Council on further optimizing the local government service hotline. The Opinions call for accelerating the merger of government service convenience hotlines except 1 10, 1 19, 120 and 122. Before the end of 20021,relevant departments in the State Council will set up and answer questions in various places.
At the same time, optimize the process and resource allocation, realize the close connection between hotline acceptance and background service, ensure that the problems and reasonable demands reflected by enterprises and the masses are handled and disposed of in time, make the government service convenience hotline connect faster, distribute more accurately and operate more realistically, and create "full customer service" for government service.
On 2002 1 June1day, the newly revised Law on the Protection of Minors in People's Republic of China (PRC) clearly stipulated the opening of a hotline for the protection of minors. Article 97 mentions that "the people's governments at or above the county level shall open a national unified hotline for the protection of minors". * * * The Civil Affairs Bureau of the Social Work Committee of Beijing Municipal Committee, the Municipal Organs Administration Bureau and the Municipal Hotline Service Center 12345 jointly established the Beijing Minors Protection Hotline 12345, which was officially opened and put into use on June 1.