1. Call customer service: We know that each station has its own railway sub-bureau, and each station also has its own customer service telephone number and the national railway general customer service telephone number to call. Before the train enters the station, we can inquire about the specific platform information and arrival time information by calling customer service.
2. Online station screen: China Railway 12306App has a function called "station screen". Through this function, we can input the number of trains, then select the station name, and there will be detailed information of the train arrival time, including: arrival time, stop platform, departure time, etc.
3. If 12306App is not installed, you can use the query function provided by China Railway Service Number to enter the specific train number, and then enter the arrival information according to the prompt format, and detailed arrival information will be returned.
4. If the passengers are already at the station, the following methods are available. The first method is to look at the physical big screen of the station, whether it is the scrolling screen at the exit or the big screen in the waiting room, and report the arrival information of the upcoming train, including whether it is late or not, the platform and so on. Another way is to ask the staff directly, preferably the information desk staff at the station.