1. Mediation application refers to the mediation request put forward orally or in writing by both parties. However, mediation is not a necessary stage to solve financial disputes. Both parties can apply for mediation or arbitration. The financial mediation center can only accept and conduct mediation after receiving the mediation application from the parties.
2. Case acceptance refers to the process that the mediation center decides to accept the case application after receiving the mediation application. The application for mediation can be made by both parties or by one party, but it must be agreed by both parties.
3. conduct an investigation. After the case is accepted, the primary task of the mediation center is to make an investigation. The contents of the investigation mainly include: the disputed facts of both parties to the dispute and the opinions and basis for applying for mediation; Investigate other personnel, units and departments related to the dispute and their attitudes and views on the dispute; Check the contracts signed by both parties to the dispute, etc.
4, the implementation of mediation, refers to the mediation of the differences between the two parties to the dispute through the convening of a mediation meeting. The mediation meeting is generally presided over by the director of the mediation center, and the participants are the parties to the dispute or their representatives, and other relevant departments or individuals may also participate.