The service etiquette training of bank smile is the most important content in the service etiquette training. Keeping a smiling face and a modest face are important ways to express your sincerity and politeness. Smiling is a manifestation of self-confidence, a positive attitude towards one's charm and ability, a warm and cordial expression, an effective way to shorten the distance between the two sides, and a good psychological feeling for the other side, thus forming a harmonious communication atmosphere.
In the eyes of economists, a smile is a great wealth; In the eyes of psychologists, smile is the most convincing psychological weapon; In the service industry, smiling is the most authentic service etiquette training of Facebook Bank. Through the case, I will analyze the function, training and taboo of smile service for you.
The role of bank smiling service etiquette training
1, smile service can meet the needs of customers.
The smiling service of front-line service personnel can emotionally close the distance with the guests. When guests encounter problems and difficulties, they will naturally raise them in time, which will help the service work to be targeted. At the same time, some seemingly small problems and difficulties can not be found and solved, which directly affects the quality of service.
For example, in the process of eating, guests eat meals that are not to their own taste, and they really want to tell the catering waiter to order a separate one, but the indifferent expression of the catering waiter may dispel the guests' thoughts. This kind of guests who eat badly will not only feel upset and unsatisfied, but also be in a bad mood, which will easily spread to more people and have a bad influence on enterprises.
2. Smile service can communicate with people.
Smiling has a positive effect on inducing guests' emotions, which are often influenced by the attitude of service personnel. In service communication, because of smiling expression, service personnel naturally use gentle tone and polite tone, which can not only arouse guests' heartfelt goodwill, but also stabilize their anxiety and impatience.
Smiling service is a kind of heart-to-heart communication, which is conducive to the smooth progress of service work. At the same time, in service communication, smiling can easily bring good emotional atmosphere such as enthusiasm, initiative and self-confidence to the service personnel themselves, and the service personnel in this atmosphere will also improve their work efficiency.
3. Smile service can increase enterprise benefits.
In 1930s, the world economy was once plunged into the Great Depression, the global hotel industry closed down by 80%, and Hilton Hotel was in debt of 500,000 dollars, but the boss was not discouraged. He taught the staff that no matter what the fate of the hotel itself is, never be sad when receiving passengers. He said that the smile on the waiter's face of Hilton Hotel always belongs to the passengers. Since then, the smiling service of the staff has made Lv Rong full of confidence in the Hilton Hotel, which not only survived the depression, but also stood out.
Smile bank service etiquette training for you to analyze: the so-called: sincerely invite guests from all over the world, guests come from laughing; Smiling increases friendship and interests, which shows that smiling service can often bring unexpected success to enterprises.
Bank Smile Service Etiquette Training
If you want to be sincere, natural, sweet and friendly, you must always contact with a smile. When you touch with a smile, you should have the following steps:
1, regulating mood
Is to store the emotions in the happiest events in your life in your memory. When you laugh, you can think of ways to make yourself happy, and you will smile on your face.
Step 2 relax facial muscles
Relaxing the muscles around the lips is the first step in smiling practice. Also known as Doremi exercises? Our lip muscles relax from bass to treble, and each tone is spoken loudly and clearly three times.
Pronunciation is not a continuous practice, but a syllable-by-syllable practice. You should pay attention to your mouth shape to pronounce correctly.
3. Increase the elasticity of lip muscles
The most important part of a smile is the corners of your mouth. If you exercise the muscles around your lips, you can make the movement of your mouth more skillful and beautiful, and you can also effectively prevent wrinkles; If the mouth becomes capable and full of vitality, the overall expression will give people a feeling of elasticity, so they will unconsciously look younger. Straighten your back and sit in front of the mirror and practice the maximum contraction or extension repeatedly.
Open your mouth to maximize the stretching of the muscles around your mouth. Open your mouth and feel the degree of jaw stimulation, and keep this state 10 second;
Make the corners of the mouth tense, close the open mouth, tighten the corners of the mouth on both sides, and make the lips tense horizontally, and keep 10 second;
Lips tight, mouth tight. Slowly close your lips. When rounded lips feel together, hold 10 second;
Keep smiling for 30 seconds and repeat this action for about 3 times;
Gently bite the wooden chopsticks with the front teeth. Aim the corners of your mouth at the wooden chopsticks, with both sides inclined, and observe whether the connecting lines at both ends of your lips are on the same level with the wooden chopsticks. Keep this state 10 second. In the first state, after gently pulling out the wooden chopsticks, practice keeping that state.
Step 3: Smile.
This is the process of practicing smiling according to the size in a relaxed state. The key to practice is to make the corners of your mouth rise to the same level. If the corners of the mouth are askew, the expression will not look too good. In the process of practicing all kinds of smiles, you will find the smile that suits you best.
smile
Lift both ends of the mouth together. Pull up the tension of the upper lip. Expose two front teeth slightly, hold 10 seconds, then restore to the original state and relax;
Ordinary smile
Slowly tighten your muscles and lift both ends of your mouth together. Pull up the tension of the upper lip. Show about 6 upper incisors and smile. After holding 10 second, restore to the original state and relax;
smile
While tightening the muscles to make them tense strongly, lift both ends of the corners of the mouth together, exposing about 10 upper incisors. Also slightly exposed the lower front teeth. After holding 10 seconds, restore to the original state and relax.
Step 4 keep smiling
Once you find a satisfied smile, you should train to keep it for at least 30 seconds. Especially those who can't laugh and feel sad when taking pictures, if you concentrate on this stage of practice, you can get great results.
Step 5 correct your smile
Although you train hard, if the smile is still not so perfect, you should look for other parts to see if there is any problem. But if you can smile confidently and frankly, you can turn your shortcomings into advantages and not become a big problem.
Question 1: The corners of the mouth will be crooked when they rise.
Unexpectedly, there are still many people whose mouths can't rise together. At this time, training with wooden chopsticks is very effective. It will be difficult at first, but after repeated practice, both sides will unconsciously rise together to form a capable and sophisticated smile.
Question 2: Show your gums when you laugh.
People who laugh and show a lot of gums often have no confidence, either covering their mouths or smiling shyly. Natural smile can make up for the shortcomings of showing gums, but because I care too much, it is difficult to smile naturally and brightly. When the gums are exposed, make up for the weakness by training the lip muscles. First, try to laugh in various shapes. Choose the most satisfied smile from it. Then make sure how many gums you can see. You can probably see the gums within 2mm, which is very nice;
Secondly, look in the mirror and try to smile the smile you chose before. Practice a beautiful smile repeatedly, with the gums slightly exposed; Finally, if you want to smile without exposing a lot of gums, you should exert a little force on your upper lip and pull it down. Keep this state 10 second.
Step 6 decorate a charming smile
If you practice hard, you will find that only you have an attractive smile and can show that smile. Straighten your back and chest, open a smile in front of the mirror with the correct posture, and modify the smile.
Bank smile service etiquette taboo
1, don't laugh when you shouldn't.
When you shouldn't laugh, it means that when our customer encounters an emergency, such as losing his wallet, smiling at him later will make him disgusted, so don't laugh when you shouldn't.
2. Avoid smiling without smiling.
Smile from the heart, smile should be kind, sweet, generous and decent, which requires us to have good professional quality and always keep an optimistic attitude to do things and work. Everything has two sides, even many sides. There are always good and bad, positive and negative, depending on how you look at it.
3. No personal feelings
Smiling service should be regarded as a norm, which runs through the whole process of work, and all guests should be treated equally, so that service personnel can understand: smile naturally, because customers are God; ; Therefore, professionalism requires us to put all our personal troubles and anxieties behind us as soon as we arrive at the post, cheer up and serve every guest with a smile. To achieve five things, leadership is the same as no leadership; Domestic guests are the same as foreign guests; Strangers and regular customers are the same; Good mood and bad mood are the same; Leaders are like employees.
The etiquette training of bank smile service is an important part of standardized courtesy service. Insisting on smiling service will greatly improve the service attitude and quality.
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