The main job of Taobao customer service is to provide consulting services for buyers.
The specific work contents are as follows:
Do a good job of customer inquiry and guide customers to buy products. Familiar with product information, take the initiative to explain to customers whether the size, color, style and quality precautions of the products are complete. On the basis of understanding the process and characteristics of Taobao, this paper puts forward a suitable marketing plan according to the actual situation, provides page views and transaction rate, and improves the popularity of online stores and brands. Familiar with online trading process, quick operation. For example, arranging goods to be put on shelves, editing commodity descriptions and descriptions, processing orders, modifying prices, arranging delivery, printing delivery notes and express delivery notes, and so on. After the buyer pays, confirm the delivery address and contact information, and ask the buyer whether the express delivery can arrive. Cooperate with the after-sales department and the delivery department to clarify the precautions and remarks of the order, and immediately transfer the customer to the after-sales department for handling after receiving the after-sales inquiry. Urge buyers who have photographed unpaid goods to pay in time. Shift work on time and go online on time.