Why can't the customer service at Tik Tok store receive my photo?

First of all, the first one is rule setting. After clicking in, we slide down to find this undivided account to see if our own account is here. If so, we must cancel it, otherwise we won't receive the news.

Then the second one, let's check the visitor diversion and see if we have established our own account here. After both are checked, we can click Save below to take effect. After the setting is completed, the customer service will not miss the message.