How to communicate with customers? Different customers should adopt different methods.

1, cold and arrogant. This kind of customers are withdrawn and arrogant, pay little attention to feelings and others, have a strong sense of supervisor, are stubborn and suspicious, and will not trust others easily.

Communication method: For cold and arrogant customers, when communicating with them, introduce yourself and the company in a polite and low-key way to win the favor of the other party. If you are severely treated in conversation, you can let him treat you equally in a provocative way, but don't be too violent in language, so as not to stimulate the other party and cause conflict.

2. Strong type. This kind of customers are determined, earnest, honest, rigorous and thoughtful.

Communication strategy: When talking with such customers, business personnel must be rigorous, clear in thinking logic, and show their rigorous work style in front of them, so that your's conversation will be more enjoyable.

3. Stubborn. Most of these customers are elderly people, who have their own preferences in consumption and are unwilling to change their consumption patterns easily.

Communication strategy: such customers should be patient when communicating. It is best to convince the other party with digital data, be proactive, don't give them the opportunity to refuse, and convince such customers with professionalism.

4. Be cautious and steady. Such customers are rational, impulsive, thoughtful, objective, wise and practical.

Communication strategy: communicate with customers step by step, be honest and cautious, and pay attention to politeness.

5. indecision. Most of these customers are timid, fickle, easy to listen to others, with poor personal judgment and no opinions.

Communication strategy: gain the trust of the other party through professionalism, grasp the time with a firm attitude and help customers make decisions as soon as possible, without giving customers time to hesitate.

6. doubt. Such customers are easy to trust anyone and will have questions about products and people.

Communication strategy: when communicating, people in the industry should have enough self-confidence and communication should not be influenced by customers. They should have confidence in their products and guide customers with professional data, and professional evaluation will convince them. They should be firm in pricing, and don't let them question the products on price concessions, so your previous efforts will be in vain.