High-speed rail hotline 12306.
Whenever there is a problem in travel, the first thing that passengers think of is to call the railway 12306 customer service hotline. In order to better meet the needs of passengers, in recent years, the railway customer service hotline has also been upgraded, and new services such as intelligent customer service answering questions have been continuously introduced.
1. Open the high-speed rail housekeeper in your mobile phone 12306, and click the Personal Center in the lower right corner of the home page.
2. After entering the personal center interface, you can see that there are high-speed rail customer service centers and air ticket customer service centers.
3. After entering the customer service interface, you can contact customer service in the lower right corner of the interface.
Next, you will enter the interface of contacting customer service, where you can click on a question at will.
5. There is an option to leave a message at the bottom of the interface of related questions.
6. In the next interface, we can enter our questions and contact information, and then click Submit.
7. Of course, we can also contact the high-speed rail customer service directly and call 12306 to contact the customer service.
Dial 12306 correctly. If you want to inquire about online ticket purchasing operation, train delay and other information, you can dial "12306" directly and select the corresponding button according to the call prompt of manual customer service consultation.
If you want to inquire about the operation of a train, please ask the customer service staff to help plan the route, or consult the customer service in a certain area, you need to add the area code before dialing "12306".
Please note that dialing "12306" directly will automatically assign the nearest regional customer service hotline according to the place where your mobile phone belongs.
Note: Correct consultation with the customer service in the corresponding area can avoid the trouble of consulting the customer service in other areas and being told that they are not within the scope of consultation.
High-speed rail customer service center 24-hour hotline
The high-speed rail customer service center has two 24-hour hotlines, one is 12306 and the other is 95 105 105. Buying tickets by phone can tell how many tickets are left, and it can also save time, which is really good for busy people. Matters needing attention in purchasing tickets by telephone. If you are a student when purchasing tickets by telephone, you must say yes in advance and see how to operate.
Precautions for taking the high-speed rail:
1. Pay attention to the concept of time when taking a bus. Stop checking tickets 5 minutes before the high-speed train starts, stop selling tickets at stations along the way 10 minutes before the train starts, and stop checking tickets 5 minutes before the train starts. Everyone should reserve enough time before boarding the train, because it takes time for the high-speed rail security check and the random ticket inspection in real-name registration system registration system.
2. Bring your ID card and other valid identification documents.
3. Keep the high-speed rail ticket well and don't throw it away at will. Because there is personal information on the ticket. Train tickets can be destroyed if they are not reimbursed or used for other purposes.
4. Take care of your belongings!
5, pets can not ride, you can choose to check.
6. Don't smoke in the car. Smoking is not allowed even at the junction between the bathroom and the carriage. There are many such detection devices in the car, which are very sensitive. If you are caught smoking in the car, you will be fined.
What is the manual customer service number of the high-speed rail?
There are two manual customer service numbers for high-speed rail, one is 12306 and the other is 95 105 105. Now people prefer to travel by train, because trains are safer and it is more convenient to book tickets one month in advance. Most people are willing to go to the railway station to buy tickets, and some people are willing to make manual customer service calls online to buy tickets. Buying tickets by phone can tell how many tickets are left, and it can also save time, which is really good for busy people. Matters needing attention in purchasing tickets by telephone. If you are a student when purchasing tickets by telephone, you must say yes in advance and see how to operate. Under normal circumstances, if you have a student ID card, you can only buy tickets at the manual ticket gate. When purchasing tickets by telephone, you should also state your valid ID number. At this time, you must check carefully and make no mistakes.