Customer service hotline: 12306
Booking hotline: 95 105 105.
When a passenger calls 12306 customer service phone, the AI system will automatically identify the key information in the passenger's voice and answer it accurately. It can also allow the passenger to interact with AI intelligently, so as to realize the accurate answer of railway basic business and data information inquiry.
Skills of Efficient Use of 12306 Customer Service Hotline
1, the problem of concise expression
Please try to express your question concisely, such as: "Do you need to do nucleic acid?" "Can I change my visa after driving?"
2. Let the robot help you sort out the problem.
If you don't know how to simply express the question you want to ask, you can first give a general description of the question, such as "Asking about the ticket". At this time, the robot will confirm with the passengers: "Do you need to ask about purchasing tickets, changing tickets, refunding tickets, getting reimbursement vouchers, or other questions related to tickets?" Passengers only need to listen carefully to the intelligent customer service, find out the information they need and ask further questions.