First of all, you should go to official website, a courier company, to make sure that your delivery address is within the delivery range of the corresponding courier company. If it's within the delivery range, the courier doesn't deliver the goods, and you don't have time to pick it up at the outlet yourself, you can choose to complain. There are three avenues of complaint.
The first way is to complain to the relevant courier company in official website or WeChat official account. At present, all express logistics companies have basically opened online complaint channels, and manual customer service complaints can be found in WeChat service number or express company official website.
Second, call the customer service phone of the courier company to make a complaint. Customer service telephone numbers of mainstream express delivery companies are easy to find on the Internet. You can call customer service and provide your own waybill number for consultation and complaint.
Third, the State Post Bureau complained. The State Post Bureau is the administrative organ of the state, and undertakes the duties of postal supervision. If you suffer great losses and fail to negotiate with the courier company, you can choose to complain to the State Post Bureau. The State Post Bureau will negotiate and verify with the courier company to solve the problem for you. Official website, the State Post Bureau, can choose "Online Service-Consumer Complaints" to make rights protection complaints, provide personal information and complaint details and submit them, and get a quick reply.
Second, the relevant provisions of the state
The General Administration of Quality Supervision, Inspection and Quarantine and the National Standardization Administration jointly issued the national standard for express delivery service on February 30, 1965, in which Article 4.2 of the second part stipulates: "Express delivery service institutions shall deliver express delivery to the agreed delivery address or recipient."
The courier company has the responsibility to ensure that the express mail reaches the recipient safely, and the recipient has the right to collect the express mail at the agreed address. We have the right to ask the courier company to send it to the delivery address, which is our right as a consumer.