1. Check the network connection: First, confirm whether your network connection is stable. If the network connection is unstable, real-name authentication may fail. You can try to switch networks, such as switching from Wi-Fi to mobile data, or switching from mobile data to Wi-Fi. If you use mobile data, please ensure that the mobile phone does not exceed the traffic limit to avoid additional charges.
2. Restart the mobile phone: Sometimes, the failure of real-name authentication may be due to the operation problem of the mobile phone. You can try to restart your phone, which can usually solve some temporary problems.
3. Check personal information: If the real-name authentication fails, it may be because your personal information is wrong. Please carefully check whether the information you fill in such as name, ID number and telephone number is accurate. If there is any mistake, please modify it and try real-name authentication again.
4. Wait a moment: If the above methods can't solve the problem, it may be caused by the busy system or too many online people. You can try again later to avoid real-name authentication at system peak.
If the above steps can't solve your problem, please contact the customer service staff of Yunnan government service network, and they will provide you with more detailed help and guidance.