The customer service department should regularly inspect the responsible area, check the cleanliness and environmental greening, and record the problems found in the inspection in detail for subsequent treatment. Actively communicate with the owner, follow up the owner's requirements, and complete the owner's demands in accordance with the prescribed response time limit and completion time limit.
Responsible for the collection of various fees in the responsible area, and make statistical analysis of the problems arising in the collection process. Assist the customer service supervisor to regularly carry out customer interviews, satisfaction surveys and community cultural activities as planned, and draft and post relevant notices and warm tips.
Customer service responsibility
1, fully responsible for the quality management of the customer service center, the achievement of the business indicators and functional objectives of the department, the guidance and development of the customer service team, the establishment of the customer management system, the timely and effective handling of the complaints of the owners, and the improvement of the satisfaction of the owners through the service planning and the implementation of regular audit standards and processes.
2. Responsible for the coordination, organization and supervision of customer service, service quality, documents, community culture and information, and organize departmental work meetings regularly.
3. Manage and guide the daily work of the customer service center, and be responsible for the training of customer service personnel.
4, according to customer demand, establish customer service standards and customer information classification files, organize regular inspection and review.
5. Manage the internal affairs of the service center, communicate with residents and receive them.
6. Responsible for the collection of project property service fees.