The term "complainant" as mentioned in these Regulations refers to a citizen, legal person or other organization that reflects the situation in the form specified in the preceding paragraph and puts forward suggestions, opinions or complaints.
The term "state organs" as mentioned in these Regulations refers to the Municipal People's Congress and its Standing Committee, the people's government and its departments, the supervisory committee, the people's courts and the people's procuratorates. Article 4 Letters and visits shall follow the principles of territorial management, graded responsibility, who is in charge and who is responsible, separation of complaints and visits, classified handling, combination of solving problems on the spot according to law, reasonable and timely guidance, people-oriented, and convenience for the people. Article 5 State organs shall make scientific and democratic decisions, perform their duties according to law, and prevent and reduce social contradictions from the source.
State organs should respect the rights of the petitioners, unblock the channels of letters and visits, listen to the opinions and complaints of the petitioners, handle letters and visits, and accept people's supervision. Article 6 State organs shall establish and improve the systems of investigation of contradictions and disputes, prevention and treatment by groups, mediation, risk assessment of social stability, visits by responsible persons, supervision of letters and visits, and responsibility for letters and visits. Seventh state organs implement the leadership responsibility system for letters and visits.
The main person in charge of the state organs shall take the overall responsibility for the petition work, and other responsible persons shall take the main leadership responsibility for the petition work within their functions and powers.
The person in charge of state organs shall read and approve important letters, receive important visits, solve difficult cases and problems, regularly listen to reports on letters and visits, and study and solve outstanding problems in letters and visits. Eighth establish and improve the city, county (autonomous county) and township (street) petition work joint meeting system.
The joint meeting of letters and visits shall coordinate, inspect and guide the work of letters and visits of state organs within their respective administrative areas, and study and deal with outstanding problems in the work of letters and visits. Article 9 State organs may invite deputies to the National People's Congress and members of the Chinese People's Political Consultative Conference, and organize relevant social organizations, experts and scholars, lawyers, legal service workers, psychological counselors, social volunteers, etc. according to the needs of their work. Participate in the petition work and provide professional consulting services for the petition work. Article 10 State organs shall establish and improve the system of soliciting people's suggestions, encourage citizens, legal persons and other organizations to put forward suggestions, and commend and reward outstanding people's suggestions in accordance with relevant regulations. Eleventh state organs should establish and improve the information system of letters and visits, timely record the registration, acceptance and handling of letters and visits, and realize information interconnection. Twelfth letters and visits staff to perform their duties according to law are protected by law.
State organs should establish and improve the training, exchange, incentive and guarantee mechanisms for the staff of letters and visits, and improve the quality and work level of the staff of letters and visits.
Units and individuals that have made remarkable achievements or outstanding contributions in the work of letters and visits shall be commended and rewarded by the people's governments of cities, districts and counties (autonomous counties) or their competent departments. Thirteenth letters and visits work funds included in the government budget at the same level, to ensure the needs of the work. Chapter II Rights and Obligations of Petitioners Article 14 Petitioners' acts of petitioning according to law are protected by law, and no unit or individual may suppress, obstruct or retaliate against petitioners. Article 15 A complainant shall enjoy the following rights:
(a) to criticize and make suggestions to state organs and their staff;
(two) to lodge a complaint, accusation or report on the illegal and dereliction of duty of state organs and their staff;
(three) to understand the petition system and petition handling procedures;
(four) to inquire about the acceptance and handling of my letters and visits;
(five) to require the petition work agencies to provide legal and policy consulting services related to my petitions;
(six) keep confidential matters involving personal privacy and business secrets;
(seven) the application has a direct interest with the staff of letters and visits, or other personnel who may affect the fair handling of letters and visits to avoid;
(eight) to entrust an agent according to law;
(nine) to apply for a hearing according to law;
(ten) to apply for review and review according to law;
(eleven) other rights stipulated by laws and regulations. Article 16 A complainant shall perform the following obligations:
(a) abide by laws, regulations, public order and the order of letters and visits, respect social morality, be honest and trustworthy, and shall not harm the interests of the state, society and the collective or the legitimate rights of other citizens;
(2) The petitions put forward are objective and true, and they shall be responsible for the authenticity of the materials provided, and shall not distort or fabricate facts or falsely accuse or frame others;
(three) in accordance with the procedures and methods prescribed by laws and regulations, put forward letters and visits to the competent authorities;
(four) to cooperate with the state organs in the investigation, verification and handling according to law;
(five) to obey the decision of the state organs to terminate the petition according to laws, regulations, rules and policies;
(six) other obligations stipulated by laws and regulations.