The published price of F cabin is first class, and A cabin is first class without discount, and frequent fliers are free. The published price of cabin C is business class, and cabin D is business class without discount, and frequent fliers are free; The published price of Y cabin is ordinary cabin, S cabin is special cabin such as connecting cabin and gap cabin, B cabin is 10% off, H cabin is 8.5% off, K cabin is 20% off, L cabin is 7.5% off, M cabin is 30% off, N cabin is 6.5% off, and Q cabin is 60% off (including teachers, medical personnel and model workers at or above the county level). X cabin is 50% discount for ordinary cabin (including students and the elderly (Chinese mainland citizens over 55 years old)), U cabin is 45% discount for ordinary cabin, E cabin is 40% discount for ordinary cabin, W cabin is 35% discount for ordinary cabin, R cabin is 30% discount for ordinary cabin, O cabin is 7.5% discount for ordinary cabin, Z cabin is reserved for code * *, and V cabin is dedicated for frequent passengers (Air China voice card passengers See Annex I for details.
First, reserved seats and tickets:
(1) Booking: Tickets of Q and above can be booked in advance, and tickets of Q and below can be sold after booking. For the multi-class cabins opened by company flights, they are sold with orders in the corresponding sub-cabins; The time limit for issuing HK tickets should be indicated, and counterfeiting "RR" is strictly prohibited. Time limit for issuing tickets: issue tickets at noon 12: 00 two days before the flight departure at the latest. Flights below Class E (inclusive) selling normal adult fares must be authorized by Shandong Airlines, otherwise the tickets will be replenished at full fare.
(2) Open ticket: it is allowed to fill in tickets with fares above K cabin (inclusive) and tickets for children and infants in open tickets; The fare below L cabin (inclusive) is not allowed to open the cabin, and the discount ticket approved by the company is allowed to open the cabin.
(3) Team reservation should be made in the corresponding discount cabin according to the approved discount (team discount tickets should also be booked in the corresponding cabin, such as 60% discount for Q cabin and free tickets for G cabin) to prevent the high cabin from occupying the low seat. For the booking team, tickets should be issued three days in advance in principle to avoid wasting seats, and the ticket face should be marked with "Group" logo (the fare calculation column will be displayed automatically), and at the same time marked with "No signing without the consent of Shandong Airlines".
(4) If a passenger stays at the connecting or returning place for more than 72 hours with a reserved seat ticket, he must go through the seat reconfirmation procedures at noon 12 two days before the departure of the connecting or returning flight, otherwise the original reserved seat will not be reserved. If the passenger arrives at the transit or return place within 72 hours from the scheduled departure time of the flight, there is no need to go through the seat reconfirmation procedure.
(5) Children refer to people over two years old but under 12 years old. They buy children's tickets at 50% of the ordinary adult fare on the same flight and reserve seats in Y cabin. Babies refer to people under two years old who buy baby tickets at 10% of the ordinary adult fare on the same flight, without providing seats; If you need to take a seat alone, you should buy a child ticket. Children and babies need to provide valid proof of birth date when issuing tickets.
(6) If the travel agency team is visa-free (including discount visa-free), it is necessary to reserve seats and issue tickets with the team list and the team visa-free approval form, and the team can reserve seats in G cabin free of charge; For frequent flyers, you must book air tickets and issue a "Notice of Frequent Flyer Preferences" to book G cabin, and frequent flyers reserve seats in G cabin; The 50% discount ticket approved by the company is kept in the X cabin, the quarter discount ticket is kept in the O cabin, and the half-price ticket (5% of the fare), the tenth discount ticket and the free ticket are kept in the G cabin.
(7) When filling in the ticket, the corresponding fare category should be indicated in the column of "fare level/ticket category", where S stands for individual passengers and T stands for team. For example, to fill in a 60% discount ticket for individual passengers, you must mark "QS" in the column of "fare level/ticket type"; When filling out a 60% discount ticket for the team, mark "QT" in the column of "fare level/ticket category". Fill in the "endorsement" column of the ticket with a clear discount and deduct the restrictions such as "no signing, change or refund fee", and the ticket marked "no signing" on the ticket shall not be signed and transferred to a foreign airline flight; When filling in the connecting ticket and round-trip ticket, the correct fare corresponding to each flight segment should be marked in the fare calculation column. When filling in a child or baby ticket, CHD or INF should be added after the name, and the date of birth should be indicated, and "YCH" and "Yin" should be filled in the column of "fare class/ticket category" of the ticket respectively.
(8) The team reserves G-class free tickets and marks "GT" in the fare category column; Frequent fliers reserve G cabin free of charge, and indicate "GF" in the column of fare category; The company approved the booking of G cabin for free, and marked "GS" in the column of fare category.
(nine) the sale of the transfer ticket originating in Linyi, should be marked in the "fare level/ticket type" column corresponding fare category, L means transfer. For example, sell Linyi-Jinan-Shanghai, book G cabin of Linyi-Jinan and book K cabin of Jinan-Shanghai, and mark "GL" and "KL" in the column of "fare level/ticket type" respectively. When selling transit tickets originating from other cities, please refer to the relevant provisions in Shandong Airlines Co., Ltd. Transit Product Price Manual.
(ten) the sale of E-class or above flights must be approved by Shandong Airlines before they can be booked and sold.
(1 1) The booking and distribution of discounted air tickets approved by the company shall be implemented in accordance with the Company's Regulations on the Management of Discounted Air Tickets Booking of Shandong Airlines.
(12) The purchase of discount tickets for teachers and students must be accompanied by my valid ID card. The teacher's identity certificate is a teacher qualification certificate issued by the national education department or a work permit issued by a formal institution in China, and the student's identity certificate is a student card issued by a formal institution in China; Fill in the "fare class/ticket category" column of the ticket and fill in the fare code and discount rate for teachers YDT60 and YSD50 for students; The fare column is filled in according to the actual amount of tickets paid by passengers. Teachers reserve seats in Q cabin and students reserve seats in X cabin. Attach a copy of relevant valid identification when checking out. If the vacancy is lower than the above vacancy, the reservation and ticket can be made according to the lowest vacancy.
(13) The purchase of discount tickets for disabled soldiers and the police must be based on my valid identity certificate issued by People's Republic of China (PRC) and the Ministry of Civil Affairs, and the identity certificates for disabled soldiers and the police are the People's Republic of China (PRC) disabled soldiers Certificate and the People's Republic of China (PRC) Disability Pension Certificate issued by the civil affairs department; Disabled people in military and police can reserve seats in the corresponding F, C and Y cabins, fill in the fare code and discount rate of F/C/YDFMM50 in the "fare class/ticket category" column of the ticket, and attach a copy of relevant valid identification when checking out.
(14) When purchasing discount tickets for medical personnel, model workers and the elderly, you need to rely on the work permit of medical and health institutions and the letter of introduction from the unit. Model workers at all levels can rely on their model workers' certificates, and Chinese mainland citizens who have reached the age of 55 can rely on their ID cards. Medical staff and model workers are booked at class Q, while the elderly are booked at class X.. Fill in the fare code and discount rate in the "fare class/ticket category" column: YDR for medical staff, YLM for model workers and YOD for the elderly. A copy of relevant valid identity certificate shall be attached at the time of settlement.
Second, the ticket is lost:
(1) When applying for loss reporting, passengers must show their valid identity documents. If the applicant for loss reporting is not the passenger himself, he/she must show the valid identity documents of the passenger himself/herself and the loss reporting person, and provide the original date and place of ticket purchase, the certificate of the public security department at the place where the ticket was lost, and other materials or certificates sufficient to prove the loss of the ticket. The original supporting documents shall be submitted to the accounting department of Shandong Airlines Co., Ltd. (No.5746, Second Ring East Road, Jinan, accounting department of Shandong Airlines Building 10F, zip code 2500 14), and copies shall be kept by all agents and ticket offices.
(2) If the fixed-term ticket is lost and the passenger applies for a new ticket, he shall provide Shandong Airlines with the information and proof specified in the first paragraph above 1 hour before the scheduled departure time of the flight at the latest. After verification by Shandong Airlines, a new air ticket for this flight can be reissued under the following circumstances, but the fare needs to be paid again:
1. Passengers must fill in the application form of Shandong Airlines for replacement/refund of lost air tickets.
2. Passengers must declare that they agree to compensate Shandong Airlines for all possible losses, including being fraudulently used by others or returning the plane and necessary litigation costs.
3. Have the right not to issue a new time ticket for the lost time ticket that has not been verified. If passengers want to fly, they need to buy another ticket.
4. Re-issued new air tickets cannot be refunded or changed.
5. If the promissory note is lost, a new ticket cannot be issued.
(3) After the financial planning department verifies that the ticket has not been fraudulently used or returned, it shall go through the refund formalities within 30 days after the ticket is valid for one year. If the ticket is not replenished, the corresponding refund fee will be charged according to the shipping space.
3. Ticket change: the rescheduling fee, the change of sub-cabin, and the upgrade price difference are all calculated at the par price.
(1) change of carrier:
Tickets with no discount fares and tickets with children's and infants' fares are allowed to change the carrier voluntarily, while tickets with discount fares are not allowed to change the carrier voluntarily.
(2) Change of flight and date:
1. Tickets with normal fares, children's and infants' fares, military disability and police disability fares can be changed free of charge within the validity period;
2. Tickets in cabins B, H and K are allowed to be changed once for free, and a change fee of 5% is charged for each change;
3. Tickets in L, M, N and Q cabins are allowed to be changed once for free, and the change fee is charged10% for each change;
4. A 20% rescheduling fee will be charged for changing the tickets of T, X, U, E, W, R and O cabins.
5. If the passenger requests to change the carrier after missing the plane, it shall be handled according to the provisions of voluntary refund, and 50% of the passenger fare shall be paid for the missed plane.
Passengers with group tickets must specify the departure time on the flight when they want to reschedule.
Two days before noon 1200 (note: if some group guests request to reschedule, the number of remaining group guests shall not be less than the minimum number required by the corresponding discount), and the rescheduling is allowed after charging a rescheduling fee of 20% of the face price. If you don't open the same class cabin in the computer and need to upgrade, increase the space difference; If you change your ticket two days before the scheduled departure time at noon 12: 00, you can only refund your ticket and buy a new ticket. Passengers with group tickets are only allowed to change their tickets once, and the second change can only be treated as a refund. The refund fee is charged according to the original ticket position (calculated according to the original fare), and the balance is refunded (including the upgrade fee, and the change fee is not refundable). When the ticket is rescheduled, the ticket office and the sales agent should inform the passengers.
(3) Changing the subspace (without changing the spatial category)
1. It is allowed to change the higher cabin to a lower cabin, but the difference will not be refunded.
2. Change the lower class to a higher class and make up the actual class difference.
3. If the ticket is rescheduled at the same time when the lower class is changed to the higher class, compare the price difference of the class and the rescheduling fee, and charge the higher class.
(4) Improve the class of shipping space (upgrade)
1. Charge the difference according to the difference between the face price and the changed applicable cabin fare.
2. If the change from the lower class to the higher class is rescheduled at the same time, the difference in the class space and the rescheduling fee will be charged according to the higher one.
Four, passengers refund:
(1) Involuntary refund: If the passenger requests a refund, the place of origin shall refund all the tickets; After grounding, the corresponding fare of the unused flight segment will be refunded, but it shall not exceed the original fare, and no refund fee will be charged.
(2) Voluntary refund shall be handled as follows:
1, and the refund fee is calculated at face value. A refund fee of 5% is charged for air tickets without discount fares; B, H and K ticket fares, 10% refund fee; 20% refund fee will be charged for tickets in L, M, N and Q cabins; Tickets for T, X, U, E, W, R and O cabins will be refunded by 50% respectively.
2.S cabin is a special cabin such as transit flight and intermittent flight, and its ticket change or refund shall be handled in accordance with the relevant regulations on ticket change and refund of international flights, transit flights and intermittent flights.
3. Passengers with baby tickets request a refund, and the refund fee is exempted.
4. Passengers who request a refund due to illness must provide a doctor's diagnosis certificate issued by a medical unit at or above the county level, and the refund fee is exempted. When the accompanying personnel of sick passengers request a refund, they should go through the refund formalities with the sick passengers at the same time, and the refund fee will be exempted.
6. Children booking Y cabin will be changed for free, and 5% refund fee will be charged for voluntary refund, and 50% refund fee will be charged for missed flight refund.
7. Discount tickets for disabled soldiers and the police are changed free of charge, and 5% refund fee is charged for voluntary refund, and 50% refund fee is charged for missed flights.
8. Discount tickets for medical care, teachers and model workers are changed once for free, and a change fee of 10% is charged for each change. Refund fees of 20% of the paid tickets will be charged for refunds before the scheduled departure time of the flight, and 50% of the paid tickets will be charged for refunds after the scheduled departure time of the flight.
9. Students and the elderly will be charged a 20% rescheduling fee every time they change the discount tickets. Refund is allowed, and the refund fee is charged at 50% of the paid price.
10, the group passengers will refund their tickets before noon 12: 00 the day before the scheduled departure time of the flight, and they will refund their tickets according to the refund regulations of their corresponding cabins; After noon 12: 00 the day before the scheduled departure time of the flight, a refund fee of 50% of the passenger fare will be charged before the scheduled departure time of the flight. After the scheduled departure time of the flight, the ticket will be invalid and the fare will not be refunded.
1 1. If a passenger requests a refund after missing the plane, it shall be treated as a voluntary refund, and a delay fee of 50% of the actual amount of the ticket shall be paid.
Verb (abbreviation of verb) penalty clause:
(1) If a flight seat is wasted due to a false reservation, a fine of 1-3 times the full fare of the flight shall be imposed in addition to making up the fare according to the reserved space.
(2) If the company suffers losses due to the failure to restrict the discount tickets, the drawer shall bear the losses.
(3) Non-transit connecting tickets must be accurately marked with the fare of each leg, otherwise a fine will be imposed on each ticket 10 yuan. Please refer to the relevant provisions in the Transfer Product Price Manual of Shandong Airlines Co., Ltd. for the price of the transit ticket segment.
(4) If the space is inconsistent with the "fare class/ticket type" column, the difference will be filled according to the higher space fare, and each ticket will be fined 10 yuan.
(five) unauthorized sales of E-class (inclusive) flights, according to the full fare ticket, and impose a fine of each 50 yuan.
(six) "date and place of issuance" did not print the agent code or print the agent code incorrectly, and each one was fined in 50 yuan.
(7) If the space does not match the fare, each ticket will be fined 100 yuan. If there are high seats and low fares, it is necessary to make up the fare difference.
(8) If the refund fee is not charged according to the regulations, or the reasons for refund are false, in addition to charging 50% of the refund fee according to the missed flight, a fine of 100 yuan per ticket will be imposed.
(9) If the issue date is later than the flight date, or the issue date is not printed, each ticket will be fined 1000 yuan.
(10) Making fake documents (work permit, model worker's card, teacher's card, student's card, disabled police officer's card, hospital certificate, discount ticket approval form, etc.). ), in addition to the full fare to make up the difference, and impose a fine of 3000 yuan per vehicle. If the circumstances are serious, it shall be transferred to judicial organs for handling.
(1 1) If a neutral ticket agent cannot settle the ticket price in time for whatever reason, he should contact our company in time for filing. Once it is discovered by our company and the agent fails to put it on record, it will be treated as a yin-yang ticket, and each ticket will be fined 3000 yuan.
(twelve) where the financial contact is inconsistent with the flight contact, no matter what the reason, it will be treated as a yin and yang ticket, and each ticket will be fined 3000 yuan. If the circumstances are serious, it will be handed over to judicial organs for handling.
(thirteen) the business departments, ticket offices and sales agents shall not change the expired tickets; Otherwise, make up the ticket according to the full price of the changed flight segment (note: expired tickets are tickets indicating that the ticket date is more than one year).
Answered on 26 February 2007
Agree 48
Adopted
three
The telephone number of Loudi Airlines booking air tickets, the national 24-hour telephone hotline.
Phone number for booking air tickets by plane, phone number for booking air tickets for adults, baby tickets, children tickets, unaccompanied children tickets, elderly care service, wheelchair service, 24-hour one-on-one customer service online check-in and seat selection.
Ji 'an United Aviation Business Service Co., Ltd.
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