1, contact the courier company directly.
Users can find online customer service feedback questions through China Post Express Logistics official website, and ask the manual customer service to help rush the delivery. Or call the official hotline 1 1 183 to contact the manual customer service.
Step 2 contact the shipper
If the user is a package purchased online, he can contact the merchant directly, and let the merchant contact the express outlet directly to urge the goods.
Step 3 contact the courier
If the user's courier arrives at the delivery outlet but does not deliver it, you can also contact the courier directly to understand the situation. Or you can go to the express outlet to pick up the package yourself. The address and telephone number of the business outlets can be found in China Post Express Logistics official website.
4. Other methods
Users can directly log on to the complaint website of the State Post Bureau to make complaints. When users complain to enterprises and are dissatisfied with the processing results of enterprises or can't get the processing results of enterprises for more than seven days, they can also complain directly through the State Post Bureau, and the staff will help to supervise and implement them in place after accepting them.
Postal express
Ems has a leading air and land transportation network and more than 200 efficient and developed mail processing centers, achieving full coverage in China, and providing a variety of express products and value-added services to meet customers' diversified and personalized mailing needs.
China Post's international business provides delivery services to users in more than 200 countries and regions around the world. According to different products, it can provide value-added services such as information inquiry, mail insurance, delay compensation, loss compensation, etc., to meet the different types of needs of users to deliver articles, documents, letters and so on.