12328, as a unified supervision telephone for national transportation services, covers business fields such as roads, waterways, road transportation, urban passenger transport, maritime affairs, search and rescue, etc. , mainly accepting complaints, information consultation and suggestions. The original intention of the department was to serve as an important channel for the masses to express their wishes, reflect their interests and participate in industry governance. So if you encounter some transportation disputes, you can call 12328 to make a complaint.
Calling 12328 to complain about the traffic police force is an effective way. This number is a service telephone number piled up by the national transportation department, aiming at providing a fair and objective platform for establishing communication channels between the transportation management department and the public. By calling, you can report the traffic problems encountered to the traffic police team, such as illegal parking, traffic congestion, illegal behavior and so on.
If you encounter traffic problems and need to complain to the traffic police team, you can call 12328 for contact. In this process, it is suggested to provide detailed proof materials and relevant evidence for the traffic police team to verify and handle. However, it should be noted that it may be difficult to solve all problems only by complaints, and all parties need to work together to maintain good traffic order.
12328 introduction to the complaint process:
1, complaint consultation
At this step, the 12328 service hotline will conduct a preliminary review of the complainant's complaint. According to the different types of complaints, 12328 service hotline will provide different complaints consulting services for complainants to ensure that complainants can get effective complaints handling.
2. Complaint handling
In this step, the 12328 service hotline will conduct an in-depth review of the complaint content according to the complaint content submitted by the complainant, and will put forward requirements for the complaint object according to the actual situation, so as to promote the effective adjustment and handling of complaint handling.
3. Complaint feedback
In this step, the service hotline 12328 will give feedback according to the complaint submitted by the complainant, so as to promote the effective adjustment and handling of the complaint, and will effectively track the complaint to ensure that the complainant can get effective handling results.
4. Complaint supervision
In this step, 12328 service hotline will regularly supervise the complaint handling to ensure that the complainant can get effective complaint handling results, and will effectively track the complaint handling to promote the effective adjustment and handling of complaint handling.
5. Complaint resolution
In this step, the 12328 service hotline will conduct a comprehensive review of the complaint handling situation, and will give corresponding handling results according to the different complaint handling situations, so as to promote the effective adjustment and handling of complaint handling and ensure that the complainant can get effective complaint handling results.
Reference to the above content: Baidu Encyclopedia-12328