No user information was found in the payment display of Chongqing Express Insurance, and personal account payment could not be completed.

When you enter the identity information on the enrollment page, the system will verify whether it is consistent with the medical insurance enrollment information. If it is found inconsistent, it will return the verification failure. You can try to solve it in the following two situations:

(1) First, check the entered name and ID information to ensure that it is entered correctly;

(2) Check whether the medical insurance account status is normal. Those who meet the requirements of enjoying medical insurance benefits in 20021or paying medical insurance premiums in 2022 can pass the verification. If there is any abnormality, you need to consult the medical insurance bureau for confirmation, and then try to participate in the insurance after the account status is normal.