Consumers can call the Consumer Association hotline 123 15 to make a complaint when they encounter acts of businesses infringing on consumers' rights and interests, and the Consumers Association will mediate between the two parties. However, consumers can also solve the problem through other channels, because consumer associations mainly play the role of public opinion supervision and have no administrative law enforcement power, so consumers can keep relevant important evidence and find professional lawyers to help sue businesses for infringement of consumer rights and interests.
Extended data:
Consumer complaints should include the following materials:
The basic information of the complainant and the respondent includes the complainant's name, ID number, address, postal code and telephone number, and the respondent's unit name, address, postal code, contact person and telephone number.
The time, place and process of the damage fact and the negotiation with the operator.
Consumers shall provide evidence related to complaints to prove that there is a causal relationship between the purchase and use of goods or the acceptance of services and the damage, except as otherwise provided by laws and regulations.
People's Daily Online-China Consumers Association released the complaints received by the National Consumers Association in the first half of 2020.