Attached:
China Standard Warranty Policy for ThinkPad Notebooks in 2009
Content description:
Dear customer: Hello!
Thank you for choosing Lenovo ThinkPad notebook products and services! In order to ensure that you can get the services provided by Lenovo, Lenovo (Beijing) Co., Ltd. (hereinafter referred to as "Lenovo") makes the following service commitments for the Lenovo ThinkPad notebook products (hereinafter referred to as "products" or "machines") you purchased:
(A) "Three Guarantees" Service Commitment
Provisions of People's Republic of China (PRC) Municipality on Responsibility for Repair, Replacement and Return of Microcomputer Commodities (referred to as "Three Guarantees") are applicable to consumers who purchase this product. If Lenovo's provisions on the limited warranty service of computer products are inconsistent with the applicable laws, regulations and rules, the relevant provisions in the applicable laws, regulations and rules shall prevail.
(2) Lenovo manufacturer's standard warranty service
During the product free warranty period, the products officially released by Lenovo in Chinese mainland, which you bought and used in People's Republic of China (PRC) (excluding Hong Kong, Macao and Taiwan), experienced hardware failure within the scope of this service commitment. Please call Lenovo Think for repair first.
5-day * 9-hour working system: The normal business hours of Lenovo certification service institutions are: 8:30- 17:30 every Monday to Friday, 9 hours a day (closed on Saturdays, Sundays and national holidays).
1 hour telephone response: Lenovo Think certification service will contact you by phone within 1 working hours after receiving your maintenance request to confirm the maintenance.
Next-working-day on-site service (except for certain models *): Lenovo will provide next-working-day on-site service in the urban areas of the following 86 cities, and the specific on-site service time will be confirmed by Lenovo certification service agencies.
List of 86 cities:
Beijing, Shanghai, Shenyang, Wuhan, Fuzhou, Xi 'an, Chengdu, Kunming, Shenzhen, Guangzhou, Shijiazhuang, Zhengzhou, Hohhot, Jinan, Qingdao, Taiyuan, Tianjin, Guiyang, Chongqing, Xiamen, Nanning, Hefei, Nanjing, Suzhou, Zhuhai, Hangzhou, Harbin, Changchun, Dalian, Changsha, Nanchang and Lanzhou. Shaoguan, Zhanjiang, Zhaoqing, Haikou, Kunshan, Nantong, Wuxi, Xuzhou, Jinhua, Wenzhou, Yiwu, Jiamusi, Mudanjiang, Qiqihar, Dandong, Jinzhou, Xiangfan, Huaihua, Ankang, Zhuzhou, Tanggu, Linfen, Hulunbeier, Tongliao, Jilin, Tonghua, Weifang, Kaiyuan, Bengbu, Changzhou, Nanping and Yong 'an.
Note: For machines produced after May 2007, Yangzhou, Yancheng, Zhenjiang, Langfang and Handan will be added to the original 8 1 home service city.
Special instructions:
1. Some models (please refer to the precautions of warranty card) do not enjoy on-site service.
2. In the process of providing services, if Lenovo fails to provide on-site services according to the above commitments due to force majeure or other unexpected factors, Lenovo or Lenovo-certified service organizations will take the initiative to negotiate with you.
(3) Warranty period
The warranty period of the product is subject to the warranty period marked on the product warranty card you purchased.
1. Warranty certificate
The purchase of invoices and warranty cards is proof that you can normally enjoy the rights stipulated in the national "Three Guarantees for Computers" and/or Lenovo's corresponding product standard warranty service. Please take good care of it and take the initiative to show it to Lenovo or Lenovo-certified service organizations when you need services. The warranty card/invoice is deemed invalid if it is altered, illegible or inconsistent with the real thing.
2. Note: The purchase invoice must be an official invoice approved by the national tax department.
3. Warranty start date
1) Non-consumer users: The warranty period of the machine is calculated from the initial purchase date. If the purchase date exceeds 45 days from the factory date, the warranty period of the machine you purchased will start from the factory date plus 45 days.
2) Consumers and users: Generally, the purchase date indicated on your purchase invoice will be the warranty start date of the machine.
note:
A) If some parts need to be replaced during the maintenance and upgrade service of the machine, these parts will be owned by Lenovo and returned to Lenovo or its designated service provider, and the replaced parts will assume the warranty service status before the replaced parts. Unless otherwise stipulated by Lenovo, these guarantees are only valid in the country or region where you purchased the machine.
B) If the product cannot run as guaranteed during the warranty period, please contact Lenovo or Lenovo dealers for warranty service. Please show your proof of purchase (including invoice and warranty card, which is your right to get warranty service) during warranty.
C) This warranty policy is valid only in People's Republic of China (PRC) and China (excluding Hongkong, Macau and Taiwan Province). If the user needs to take his plane out of the country and get the warranty abroad, please check the phone number of the country or region you want to go to and contact the other party for warranty tips.
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D) Lenovo will not be responsible for any additional commitments made to you by any organization or personnel (such as suppliers) beyond this service commitment for the products you purchased and their ancillary software and hardware equipment.
(4) Warranty service
The warranty card will not be reissued. Please keep it properly during the warranty period. When users request maintenance service, they should show the warranty card, purchase invoice and the machine corresponding to the warranty card.
(5) Warranty period after maintenance
After the products and their components within the warranty scope are repaired by Lenovo certification service organizations, they will continue to enjoy the promised services within the warranty commitment period; If the service life of the repaired parts is less than three months from the date of repair, the service life of the parts shall be extended to three months from the date of repair. The service mode is provided according to the service mode corresponding to the last year of the warranty period. At that time, please issue a valid maintenance record.
(6) Lenovo's solution
When you contact Lenovo for service, you must follow the problem determination and solution procedures specified by Lenovo. Technicians can diagnose your problem for the first time by phone or by visiting Lenovo's website electronically. The warranty service type of your machine has been indicated in the warranty period of the random warranty card.
You need to download and install the specified machine code (microcode, basic input/output system code (called "BIOS"), utilities, device drivers and diagnostic tools) and other software updates from Lenovo website or other electronic media, and follow the instructions provided by Lenovo.
If your problem can be solved by a customer replaceable unit ("CRU"), such as a mouse, etc. ), Lenovo will ship CRU to you for installation, please return the replacement parts.
If the product can't run as guaranteed during the warranty period, and the problem can't be solved by telephone or electronic means, or the problem can be solved by upgrading or replacing CRU components with machine code or software, Lenovo or Lenovo dealers will choose one of the following measures at their own discretion: 1) Repair the machine to make it run as guaranteed; Or 2) replace it with a machine with at least equivalent function. If Lenovo can't take any measures, you can return the machine to the point of purchase and get a refund according to relevant national regulations.
When the warranty service involves replacing the machine and its components, the replaced components will be owned by Lenovo or its designated service provider, and the replaced components will be owned by you. You must declare that all the replaced parts are real and unchanged. The replaced parts are all good products, and their functions are not lower than those of the replaced parts. And undertake the warranty service of replacement parts.
Lenovo does not bear the costs and risks of customers accepting and delivering products.
The above warranties are all the warranties given to you by Lenovo and supersede all other express or implied warranties or conditions, including but not limited to implied warranties or conditions of merchantability and fitness for a particular purpose. Any expired guarantee is no longer valid.
(VII) Warranty scope
Unless otherwise specified, Lenovo's warranty covers all original hardware components. Please negotiate with the dealer to solve the problem of parts configured by the dealer. The following parts are not covered by the warranty: manual and warranty card.
Please back up or retrieve the information and its programs that you think are valuable in time before receiving the service. Lenovo is only responsible for product maintenance and testing, and does not provide any data recovery and backup within the scope of standard services. Lenovo and its certification services are not responsible for the damage or loss of data, programs or storage media.
Lenovo's warranty does not apply to the following situations:
1. Product failure or damage due to improper use, misuse, abuse (such as exceeding the workload), improper maintenance, accidents (such as fire, explosion, accidental water leakage, rodents, pests, etc.). ) or natural disasters (such as lightning, earthquake, typhoon, etc. ).
2. Faults caused by improper use, including the failure to start normally due to changing CMOS settings at will; Faults caused by random configuration software system failures due to misoperation; Failure caused by various forms of password forgetting; Failure caused by careless infection with virus; And other obvious faults caused by improper use, such as liquid injection, external extrusion, falling injury, improper plugging and unplugging, foreign body falling, etc.
3. The product has no Lenovo logo, no factory name, address, production date or product certificate, or the logo, label and part number on the product are deleted or removed;
4. The product or component is beyond the warranty period;
5. Failure or damage of the product due to improper installation and use or use in abnormal working environment (such as too high or too low temperature, too wet or too dry, too high altitude, unstable voltage or current, too high voltage to ground, etc.). );
6. External equipment, third-party products and/or components loaded and added by non-Lenovo factories, and products and/or components loaded and added according to user requirements; Repairing, handling or replacing products by technicians of Think product warranty institutions not designated by Lenovo;
7. No valid warranty card and valid invoice (except those that can prove that the goods are within the validity period of the three guarantees);
8. Failure or damage caused by using non-Lenovo designated Think product matching parts or using expired, non-standard, pirated or unpublished software;
9. Normal and reasonable consumption or damage and the resulting damage (such as natural consumption, wear and aging of shells, wires, plug-ins and electronic components, etc.). );
10. Product failure or damage caused by quality problems other than the product itself, such as product damage caused by poor transportation by users.
(8) Lenovo Thinking Service Support System
You can contact Lenovo's following service support systems to obtain the service information provided by Lenovo:
Lenovo Think Maintenance Hotline: 800-990-8888 (If you don't have an 800 phone or use a mobile phone, please call 86-10-5885110. At this time, you have to bear the corresponding phone bill).
Lenovo enterprise website: Lenovo ..
ThinkPad service website:: think.lenovo..//
Address: Think product service department, Beijing 8688 mailbox
Postal code: 100085
Note: The telephone number published in this warranty may change without notice due to the change of telecommunication network or other objective factors. Please refer to the latest telephone number published by Lenovo.
My mobile phone screen is broken. Can I change it? You should be able to change it in less than fifteen days, but you may have to pay.
I suggest you contact the merchant as soon as possible. If it takes more than fifteen days, it will be even more difficult.
Take a receipt or something.
Can the quality problems be replaced within 15 days after the electrical appliances are bought back? That depends on the regulations of the brand manufacturer. Generally, quality problems occur within 7 days, and new machines of the same model will be replaced free of charge. 7 to 15 days depends on the brand manufacturer.
I bought a notebook and changed it once. /kloc-Can you still enjoy the exchange within 0/50 days? What machine should I change? If you retire for one month, you can retire on 3 15.
Change the brand or model quickly.
Excuse me, there is something wrong with the speaker in the notebook within 15 days from the date of purchase. Can you ask for a new one? Hello, you can ask for a new machine within fifteen days, and go after the sale. If it is really a problem with the speaker of the machine itself after the test, please ask the maintenance personnel to give you a test report and take this to the dealer for a new machine.
The paint of the mobile phone falls off after ten days' use. Must be renovated!
/kloc-can I change oppo for more than 0/5 days? Hello, our mobile phone is guaranteed for one year from the date of purchase, with a 30-day replacement and a 7-day return, but it can only be returned if the customer service center detects quality problems. You can go to our customer service center first and ask our staff to take a look at it for you.
Address of national customer service center: oppo. /service/noerk。
If you have any other questions, you can enter the OPPO enterprise platform to ask the customer service!
Can I return the 3550 notebook bought in a physical store within 15 days? Generally, you can't return it … it takes a week to return it … I recommend Dell Yue Ling 2728… It's very cost-effective, but it's a little expensive …
Why did Hailong lie to you after buying a notebook and changing the system for fifteen days?
The sales department doesn't want to change.
Because I have to change some settings to change this, I'm a little bored.
Dear Lenovo users, the newly bought notebook has lost its paint!
Please contact Lenovo's after-sales service department and someone will answer your questions. : support 1.lenovo../ Lenovo /wsi/contact.
Lenovo warranty inquiry:: support 1. Lenovo ../Lenovo /WSI/modules/bxpz.aspx? intcmp=I_F_BXPZ
For more detailed consultation, please contact Lenovo Service WeChat Engineer:
: weixinlenovo.evaluation/index.php/index/weixin. ? intcmp=wxzd
Lenovo service WeChat provides you with all kinds of self-help and manual services anytime and anywhere.
I look forward to your satisfactory evaluation, thank you for your support to Lenovo, and wish you a happy life!