In order to provide users with high-quality and fast service, the company pays more attention to the training of sales, installation and maintenance technicians. The training work adopts a combination of inviting in and going out. Professional teachers are hired to teach technical knowledge, and safety knowledge is regularly taught to construction personnel to strengthen safety operation training. Participate in provincial, municipal and industrial training to enrich the professional knowledge of technicians in time, and send people to Guangzhou Hitachi Elevator Training Center for many times to master the new elevator technology, so as to meet the requirements of technical upgrading and simultaneous upgrading of personnel's technology, and encourage employees to use their spare time to study by themselves or attend correspondence classes. The implementation of all these measures has greatly improved the quality of personnel, ensured the quality of elevator installation and maintenance, and won the trust of users.
The company has established a strict quality management system and developed steadily to ensure the quality of services provided by the company. There are quality assurance system, reward and punishment regulations, labor attendance system, quality inspector post responsibility system, safety operation management system, technical personnel training system, safety education system, financial management system, tool use management system, spare parts management system, automobile and vehicle management system, etc. , the system is gradually improved, strictly enforced, and regularly check the implementation. Under the severe situation of China's entry into WTO, in order to adapt to the new situation and further develop the company, the company obtained the ISO900 1 quality management system certification issued by China Quality Certification Center (CQC), which laid the foundation for the company's long-term development.
Since its establishment, the company has strictly implemented various systems to ensure that installation, repair and maintenance are carried out in strict accordance with national standards and enterprise standards. Communicate with provincial and municipal authorities in time, understand policies and regulations in time and strictly implement them. According to the requirements of technical supervision department, strengthening the supervision of engineering quality and safety has greatly improved the installation, repair and maintenance quality of the company, and users have given good comments. The company implements a one-vote veto system in safety production and quality control. If the company's safety and quality inspectors find unsafe factors and the quality standards are not up to standard, they must immediately stop work and rectify. If there are quality hazards, they would rather dismantle and reassemble them, and they are not allowed to have hidden dangers, and implement a reward and punishment system for project leaders. The company that meets the project quality standards once will reward the project leader. If the quality of the project fails to meet the standard once and still fails to meet the standard after rectification, the company will severely punish the project leader until the site is cleared. Through strict implementation of safety and quality rules and regulations, the company has never been dissatisfied with safety production and maintenance quality, which has laid a good social foundation for the company's development.
The company implements a comprehensive after-sales service system. The company has sales department, office and engineering department. The engineering department consists of installation department, technical safety department and maintenance department, and the maintenance department consists of maintenance group and quick repair group. The remote monitoring center monitors the running state of the user's elevator in time, and notifies the quick maintenance personnel in time when problems are found. The maintenance personnel received instructions and the city arrived at the scene 30 minutes later. Arrive at the scene within 2-6 hours in the province to ensure the safe operation of the elevator. In order to ensure the quick response ability of maintenance personnel, the company provides vehicles such as vans and electric cars for maintenance personnel to ensure that maintenance personnel arrive at the scene at the first time.