1. Open the customer service center in Weibo App: After opening Weibo App, you can find the entrance of the customer service center in the bottom navigation bar or sidebar. Click to enter the customer service center.
2. Choose the option of consulting customer service: On the customer service center page, there will be the option of "consulting customer service". Click this option to enter the consultation page.
3. Select Intelligent Customer Service: On the consultation page, select Intelligent Customer Service, which provides automatic reply and answers frequently asked questions.