Over the past year, with the support and training of leaders at all levels, my thoughts and working methods have made great progress, and my treatment and handling of problems have gradually become comprehensive. In view of the situation in the past year, I summarized my thoughts and work this year as follows:
First, study hard and strive to improve.
The times are constantly developing and changing, and the work we do is also changing with the times. The way to adapt to the needs of work is to strengthen study. Over the past year, I first studied hard, tried to improve my theory, guided my work practice with correct theory, guided myself to establish a firm materialistic belief, and guided myself to constantly transform my world outlook, outlook on life and values.
Second, keep your feet on the ground and work hard.
The office is a department with complicated work and heavy tasks. As an office clerk, he shoulders the heavy responsibility of leading assistant, and at the same time, he also takes into account many experts in the normal operation of the organ. Whether in the work arrangement or in dealing with problems, he should be considerate and independent. These are the unshirkable responsibilities of office staff.
Over the past year, I have firmly established the idea of "no small matter in the office", and I have done my duty and worked hard. The first is to be familiar with your own business and enter the role. I haven't worked for a long time, and I don't have a proper understanding of all aspects of XX town, and the office work involves all aspects of the whole work in XX town, so I have strengthened my understanding of the town situation in a targeted manner, and gradually improved my understanding of XX town through all the information I can find, so as to do a good job. Secondly, we should take our work and everything given by our leaders seriously.
The office is a bridge for the party and government organs in the town to give and report information. Doing office work well plays an important role in the normal operation of the whole town. Therefore, whether it is paperwork or logistics management, I try my best to satisfy the leaders. Take matters assigned by leaders seriously, handle them in time, without delay, delay or perfunctory; As long as it is within the scope of principles, employees should not be pretentious, glib and difficult.
The third is to pay attention to the image. The office is the window of the town office, so whether I answer the phone or say hello to people, I always pay attention to my manners and don't affect the image of the whole office because of my mistakes. Over the past year, with the care and help of leaders, with the understanding and support of all cadres and workers, and with the joint efforts of all the staff of the organs, all the work of the organs has been carried out in an orderly manner, which has promoted the normal development of all the work of the organs.
Third, the correct style and correct position.
In my work, I always adhere to the diligent, pragmatic and efficient work style and do a good job seriously. Obey the leadership division of labor, regardless of gains and losses, do not pick the weight. We only pay attention to the work, regardless of the thickness of the other party, and strive to do our work well in the least time. We haven't delayed anything assigned by the leaders since our work. In life, we should adhere to the upright, modest and simple life style, straighten our position, respect leaders, unite with comrades, get along on an equal footing, treat others sincerely, do not follow the trend, do not bully the weak and fear the hard, correctly handle the relationship between the ruler and the degree of getting along with leaders and colleagues, stress principles on major issues, stress style on minor issues, and consciously resist the erosion of decadent ideas.
Fourth, the existing problems
Through a year's work, I also clearly see that I still have many shortcomings, mainly:
1, I don't know enough, and I can't fully meet the needs of my work.
2, due to limited ability, some things are not handled properly.
Because of insufficient study, I sometimes feel at a loss at work.
4. The working methods need to be improved. These deficiencies, I will strive to improve in the future work, and strive to do a better job.
In short, over the past year, I have gained a lot through hard study and continuous exploration. I firmly believe that I can do it well as long as I work hard.
2.202 1 annual work summary of company employees
20xx slipped away inadvertently. Looking back on this year, step by step! 20xx joined xx Company in February. During my tenure, I am very grateful to the company leaders and colleagues for their support and help. With the support and help of company leaders and colleagues, I quickly integrated into our collective and became a member of this big family, and my working style and mode also made major breakthroughs and changes. During my tenure, I strictly demand myself to do my job well. The work in 20xx years is summarized as follows.
First, the back office daily work
As the sales office of the company, I am well aware of the importance of the post and can also improve my personal communication skills. The backstage of the business department is an important hub for connecting the preceding with the following, communicating inside and outside, coordinating the left and right, and contacting the four parties. Mainly from the following aspects to carry out the work:
1, daily business contact, customer service, handling customer complaints, answering customer consultation calls and phone records.
2. Communicate sales policies and send business letters to customers.
3. Arrange, record and track the results of sales meetings.
4. Do a good job in the file management of this department, and establish customer information files (involving the basic information of users, varieties, quantities, prices and settlement methods).
5, all kinds of promotional activities, statistical expenses reimbursement and other assistance.
6. Establish a sales ledger account (reflecting sales revenue and price, transportation and miscellaneous fees, the amount of payment recovered and the amount of payment receivable).
7. Establish a sales expense account (reflecting the internal expenses of the department and the amount of expenses, travel expenses, transportation and miscellaneous expenses, lump-sum or fixed lump-sum expenses extracted by various business personnel).
Second, the shortcomings
The understanding of solar energy market is not deep enough, the technical problems of products are too weak to explain clearly to customers, and some big problems cannot be solved quickly. In the process of communicating with customers, we rely too much on and trust customers, which leads to a series of adverse reactions. The work is not done well and the guidance is not enough, which affects the sales performance of the marketing department. On the basis of doing my job well, I personally should try my best to master some technical knowledge and try my best to handle the above problems freely and calmly. Constantly enhance their ability to distinguish, and on the basis of better communication with customers, they can consider the interests of the company more.
Three. Some suggestions on department organization.
In next year's work plan, we will focus on the following tasks:
1. Establish a sales team that is familiar with business and relatively stable. Talent is the most valuable resource of an enterprise, and all sales achievements come from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise. It is an important task to build a harmonious and lethal team in next year's work.
2. Improve the sales system and establish a clear and systematic business management method. Sales management is a long-standing problem in enterprises. It is a laissez-faire state for salespeople to go on business trips and meet customers. The purpose of perfecting the sales management system is to let the sales staff play their subjective initiative in their work, have a high sense of responsibility for their work and improve their sense of ownership.
3. Cultivate sales staff to find problems, sum up problems, and constantly improve their habits. The purpose of training salespeople to find and summarize problems is to improve their comprehensive quality, find and summarize problems in their work and put forward their own opinions and suggestions, so as to raise their professional ability to a new level.
4. Sales target The most basic sales target this year is to make a monthly list. According to the sales task assigned by the company, the task is divided into month, week and day according to the specific situation. Decompose the monthly, weekly and daily sales targets on each salesperson to complete the sales tasks in each time period; And improve sales performance on the basis of completing sales tasks. I think the development of the company next year can not be separated from the overall quality of the employees of the company, and can not be separated from the company's guidelines and team building. Improving execution, establishing an excellent sales team, and having a good working mode and working environment are the keys to work.
Fourth, summary.
Over the past year, we have gained a lot through hard study and continuous exploration. No matter in the work arrangement or in dealing with problems, we should be considerate and independent. I firmly believe that as long as you work hard, you can do it well. After working in the sales office for a year, I sometimes feel that I have some experience, or I have not judged things carefully enough, so I have made many problems and mistakes. Afterwards, I know whether it is my lack of social experience or improper handling. I am determined to improve my quality, rest and learn the philosophy of being a man in my future work, so that I can surpass myself and strive for greater progress!
3.202 1 Annual Work Summary of Company Employees
Since the beginning of this year, the logistics system has closely focused on the overall work goal of the whole mine, aiming at building a pearl of the coal sea, highlighting key management such as environmental improvement, medical and health care, heating, housing reform and family planning. , further improving the logistics of the whole mine and obviously improving the quality of life of employees.
First, strengthen the upgrading of mine capacity and appearance, and build garden-style enterprises to take shape.
Since the beginning of this year, our logistics system has focused on greening and beautifying the mine, managing the environmental sanitation of the mine capacity, and aiming at building a first-class garden-style tourist mine with a modern all-coal system of the group company. Through careful organization and hard work, the appearance of the mine capacity has shown a brand-new change.
Second, we attach great importance to environmental sanitation. This year, * * * cleared 64 dead corners, cleared 38,600 tons of garbage, cleared 5,287 vehicles of feces, and cleared 2,300 meters of sewers and flood control ditches, ensuring the cleanliness of the mine. No infectious diseases, epidemics and major food poisoning accidents occurred throughout the year. The incidence of other infectious diseases decreased by 20% compared with last year, and all the indicators of public toilet hygiene, four pests and so on 10 reached the national standard. Our mine was rated as "the advanced unit to create a national health city" by the city and won the title of "patriotic health standard unit" in Shanxi Province.
The third is to pay close attention to the improvement of mine capacity and appearance. The "Measures for the Management of Mine Capacity and Appearance" was formulated, and the management of mine capacity was comprehensively strengthened with the breakthrough of rectifying the "six chaos". First of all, the market was rectified and the system of "three guarantees in front of the door" was strictly implemented. Signed a letter of responsibility for "three guarantees in front of the door" with 46 units and self-employed households, and implemented the management of "three guarantees and one package". The appearance of markets and streets has improved significantly. Secondly, illegal construction was rectified, 23 buildings were stopped and 37 buildings with 868 square meters were demolished, which greatly curbed the wind of illegal construction. The third is to rectify the chaotic push points and ban six road markets, and the traffic and social order have improved significantly. Fourth, punishment for posting and spraying advertisements indiscriminately, 87 people were stopped from posting advertisements indiscriminately, 78 people were stopped from spraying advertisements indiscriminately, 27 people were punished, 6 advertising machines were confiscated, more than 20,000 advertisements were made, and more than 3,000 psoriasis advertisements were cleared. Fifth, the littering was rectified, and 43 kinds of material garbage were removed in front of the door, and more than 80 vehicles were stopped from parking and littering. The ground environment of the whole mine is brand-new.
Two, strengthen housing management, to ensure the smooth progress of housing reform.
First, organized a report on the damage of residents in coal mining subsidence areas. According to the arrangement and requirements of the coal mining subsidence meeting of the group company, the personnel were organized to go deep into the subsidence area to conduct a surprise investigation on the damaged households, and the reporting work was successfully completed. In Mawuli, Mawugou, Jinnanli and Li Xihua four subsidence areas, our mine reported 2,370 damaged households with an area of 98,000 square meters.
The second is to organize housing reform. The reform of housing system is an important event for the families of workers in our mine, which is related to the vital interests of every worker. Housing reform officially began in June. First of all, we forwarded the housing reform plan to all units in the mine, held on-site consultation activities in Ping 'an Square through the main contents of the radio and television publicity plan, and distributed more than 300 publicity materials to employees' families. At the same time, an information office is set up in the real estate department, and a special person is responsible for consulting and answering questions. According to the sale procedure of the group company's public housing reform, more than 3,000 application forms for housing reform have been issued to residents. In order to avoid the support of many people who go through the housing reform procedures and prevent confusion, we have gone through the procedures in stages for all residential areas in the mine, and adopted the method of running water to let residents complete the procedures at one time, so that the work can be carried out in an orderly manner. Up to now, more than 450 households in Xin Ying Street and Dongli of our mine have gone through the formalities of purchasing property rights, and 83 households have issued new certificates of all property rights.
4.202 1 Annual Work Summary of Company Employees
On xx, xx, 20xx, I was appointed as the general manager of Zhong Ying Media by the board of directors of Zhong Ying Group Holdings Limited. In the past two months, with the full support of the board of directors of the group and the subsidiaries of the company, all the work has progressed smoothly. Through the joint efforts of all members of the company, gratifying achievements have been made in enterprise management, bidding, project management, cultural construction and stable development, and the comprehensive strength of the enterprise has been enhanced and its social reputation has been improved. Looking back on the work in xx years, there are mainly the following aspects:
I. Organizational construction
Set up a department, define the responsibilities of the department, and fully staffed with personnel: Li Yong, marketing director, Zheng Fei, operation director, and Huang Huijuan, financial director. As there are only four people in our team, there is a lack of a CEO position, so the CEO position is temporarily held by me and Huang Huijuan, the financial director, and the CEO work is temporarily completed by me and Huang Huijuan, the financial director.
Second, cultural construction.
Pay attention to the construction of corporate culture, and refine the Zhong Ying media culture of "win-win and passionate innovation". It not only emphasizes the relationship with groups, but also highlights the characteristics of corporate media. Adhering to the business philosophy of "Honesty is based on the society, service creates the future", adhering to the corporate mission of "excellent service and happy life", insisting on customer-centered and advocating "enthusiasm, intimacy, peace of mind, peace of mind and happiness", Five-heart service has achieved good results through continuous marketing innovation and positive enterprising, and has been recognized and encouraged by all walks of life.
Third, team building.
Build a big team of Zhong Ying media by organizing a series of activities: organize Zhong Ying media executives to attend Moore development training in Nan 'an to cultivate the unity and cooperation ability of Zhong Ying media team; Organize senior executives to participate in professional quality and business etiquette training to improve their professional accomplishment; Organize senior executives to participate in the course of "Corporate Culture: Let Enterprises Live", so that senior executives can more clearly identify with corporate culture. At the same time, in the process of carrying out various activities, I noticed that different opportunities were created for different colleagues to express themselves and exercise themselves.
Fourth, performance building.
In a year's time, due to the cooperation of the team, the performance has achieved remarkable results. First of all, Zhong Ying Media signed cooperation agreements with Zhong Ying Daoding Co., Ltd., China Film Auto Club Co., Ltd. and Yuan Hang Auto Sales & Service Co., Ltd. to take over the exclusive agency right of advertising and other publicity of the wholly-owned subsidiary of Zhong Ying Holding Group. Secondly, Zhong Ying Media and Xiamen Zhong Ying Automobile Sales Co., Ltd. signed the 9th anniversary cooperation agreement of Zhong Ying Automobile to undertake the business within the group; Finally, the media signed a cooperation agreement with Shanghai International Hotel to realize the first cooperation with the entity company; At the same time, as of press time, Zhong Ying Media is negotiating with many companies such as Xiamen Baixiang Hotel Hengpin Tea House.
The success of Zhong Ying Media cannot be separated from the support of group directors and the cooperation of company members. However, Zhong Ying Media has only been established for one year, and the obvious problems are obvious, while the hidden problems still exist. I will work with my team to create a better situation and achieve better results.
5.202 1 Annual Work Summary of Company Employees
As the logistics staff of the enterprise, serving my colleagues is my main job this year, mainly responsible for the canteen work. It can be said that it is my satisfaction that my colleagues can eat and drink well this year. Now make a summary of this year's work.
I. Be responsible for the enterprise
As the person in charge of the logistics canteen, I should not only prepare food for my colleagues, but also live up to the trust of the enterprise. I must do a good job in the accounts of the canteen, control the cost and ensure the hygiene and cleanliness of the ingredients. I have carefully confirmed the purchase. Because the enterprise is large, there are many people, and the purchase volume is relatively large, I will check every account, and at the same time, I will also conduct spot checks on the purchased ingredients.
In the management of canteen staff, I formulate corresponding rules and regulations, and at the same time train employees irregularly to improve their service awareness and health awareness, and understand that to do a good job, we must serve the vast number of colleagues in the enterprise, and at the same time do a good job in the environmental sanitation of the canteen, and go to physical examination regularly to ensure the health of employees, and there are no infectious diseases and diseases unsuitable for canteen work.
Second, be responsible for employees.
As a canteen, I mainly serve my colleagues' meals, so I am responsible for their diet, ensuring that the ingredients are fresh, the food is clean and hygienic, and the food is delicious. Because of the large number of people, everyone's taste is different, so our canteen also hired chefs from different cuisines to try to meet the tastes of most people, so that colleagues can choose their own dishes when dining. Colleagues in different departments have different off-duty hours. In order to ensure that colleagues have hot meals, our canteen also provides some snack, afternoon tea and other dining time according to the situation, so that colleagues can come to the canteen for dinner.
During this year, I also sent some questionnaires from time to time to ask my colleagues' opinions, and constantly improved the food and service level of the canteen, so that the canteen could better serve my colleagues, do a good job in this logistics, and let my colleagues go to work better.
The third is to strengthen work summary and promote management improvement.
In order to summarize the problems in the work in time, the logistics department implemented the monthly work summary system in xx. In order to better summarize the work, the logistics department has formulated a monthly work summary table, which clarifies the content of the summary work, ensures the comprehensiveness of the summary, and facilitates the timely discovery and solution of problems; In order to avoid the excessive dependence of all departments on their superiors and improve their awareness of self-improvement, the logistics department also requires all departments to strengthen their work innovation in their daily management work, and requires all departments to summarize the management improvement every half month and report it to the department leaders for review in the form of reports, which effectively promotes the self-management awareness of all departments and avoids the management staying at the original level.
Fourth, my feelings and gains.
The logistics work is busy, but it also needs a good service attitude and careful spirit. During this year, I constantly improved, listened to the opinions of my colleagues and some guidance from the leaders, and made the canteen very good. Although some bad things happen occasionally, on the whole, I have brought good logistics services to my colleagues. In the next year's work, I will continue to work hard and continue to provide better canteen logistics services for my colleagues.
In the new year, I set myself a new goal, that is, to keep learning, to better enrich myself, to meet the challenges of the new year with a full mental state, and to work in a down-to-earth and responsible manner, not only in the small circle around me, but with an eye on the overall situation and future development. Learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and make progress together. In the new year, I will focus on the central work of the hospital, clarify personal responsibilities, do a good job in substance, do a good job in coordination, be a good staff officer, do a good job in service, and cooperate closely, hoping to successfully complete various tasks in 20xx and play an active role in the development of the hospital.