The website of China Railway Customer Service Center is an important window for railway service customers, which will integrate the passenger and freight transportation information of the whole railway and provide passenger and freight transportation business and public information inquiry service for the society and railway customers.
Through this website, customers can inquire about passenger train schedules, fares, whether the train is late, remaining tickets, ticket outlets, freight rates, vehicle technical parameters and related passenger and freight regulations. Railway freight customers can handle business through this website.
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Member services:
China Railway Customer Service Center is implementing the "membership system" in a small scale, and the ticket of 100 yuan can be redeemed for up to 800 points.
The customer service staff of China Railway Customer Service Center (hereinafter referred to as "12306") confirmed to the reporter that the passengers who participated in the online prize-winning survey of railway passenger service quality questionnaire have earned points to become members.
Notes for Members of Railway Customer Service Center (hereinafter referred to as "Notes"), 12306 Customer Service confirmed the existence of this document. However, 12306 customer service said that it had not received the notice that the membership plan was fully pushed to all passengers.
According to the Notice, railway members are ordinary members, silver card members, gold card members and platinum card members from low to high, and different members will get points of different multiples such as 3, 5, 6 and 8 when purchasing tickets.
China Railway Customer Service Center-About us
Baidu encyclopedia-China railway customer service center