Xi 'an 12345 Citizen Hotline Service Center is a public welfare organization managed by Xi 'an Big Data Resources Administration, and its specifications are all equivalent to county level.
Xi 'an 12345 Accepted scope:
1, government services include handling affairs, policies, document processing, license processing, administrative examination and approval, etc. Citizens can use relevant policies and regulations, service guides, etc. Department, you can also query the application materials, procedures and other information on the website.
2. Environmental protection services include environmental pollution control, air quality monitoring and waste disposal. Citizens can inquire about the use of environmental protection facilities, environmental pollution and other information through the relevant policies, laws and regulations of the environmental protection department and environmental protection guidelines.
3. Traffic services include traffic planning, traffic management, vehicle management and traffic safety. Citizens can inquire about traffic planning, traffic congestion, traffic accidents and other information through the relevant policies, regulations and traffic guides of the transportation department.
4. Social affairs include civil affairs services, social security, population and family planning, and funeral management. Citizens can make use of the relevant policies, laws and regulations of the civil affairs department, social affairs guides, etc. , you can also check social affairs procedures, application materials and other information online.
5. Education services include education management, school education and education examination. Citizens can consult the relevant policies, laws and regulations of the education department, educational service guides, etc. , and you can also check information about education, schools and so on online.
6. Cultural services include cultural performances, cultural construction and cultural heritage protection. Citizens can inquire about cultural activities and cultural heritage through relevant policies, laws and regulations of the cultural department and cultural service guides.
7. Health services include medical care, disease prevention and health management. Citizens can inquire about medical treatment and disease prevention through relevant policies, laws and regulations of the health department and health service guidelines.
8. Services include public security management, traffic management and criminal investigation. Citizens can inquire about public safety and traffic safety information through the relevant policies, laws, regulations and service guides of the department and on the Internet.
To sum up: Citizen 12345 is an important bridge between the city and the citizens, providing convenient services and guarantees for the citizens. Citizens can adopt relevant policies and processes, and they can also pass questions related to suggestions. At the same time, citizens should also respect staff, observe etiquette, protect personal privacy and business secrets, and work together to build a harmonious society.
Legal basis:
Law of the People's Republic of China on Protection of Consumer Rights and Interests
Article 11
Consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services are entitled to compensation according to law.