Pre-sales services: market research, product design, product description and consulting services.
Sales service: the services provided by the seller to the buyer during the product transaction, such as reception service, delivery service, product packaging service, etc.
After-sales service: any service related to the goods sold and beneficial to the buyer's characteristics, mainly including delivery, installation, product replacement, repair, maintenance and technical training. This service consists of front-desk customer interaction center service, real-time order management, automatic payment processing, back-office logistics and return logistics, which provides support for fulfilling product orders. Integrated distribution services also include inventory, transportation and warehouse management.
Technical support. Technical support refers to providing support for software, systems and other consumer products or equipment. On behalf of independent software vendors (ISV) or OEMs, technical support outsourcers accept calls from users and are responsible for solving users' problems. The interactions involved here usually include telephone support, maintaining a self-supporting website, assigning service technicians, and transferring some important calls to ISV or OEM.
Customer service: this is a program that provides significant value-added benefits to supply chain customers in an effective and economical way.