Look at the preparation details in front of the building
1. Check whether the clothes are clean and tidy before departure, and whether you have brought inspection paper and other relevant information.
Make an appointment to see the building, don't be late. It is best to reconfirm whether the customer remembers this appointment about half an hour before the house inspection, and at the same time confirm and remind the owner and the buyer to inspect the house to prevent either party from missing the appointment.
3. Reasonably arrange the procedures and time for inspection of the whole building. The place where customers wait can't be the management office, the house inspection site, the messy place nearby or the intermediary company. The competition in the real estate market is fierce. If the guest arrives at the scheduled place first, it is easy for the opponent to take it away.
4. When visiting a strange building, you must first understand or ask your colleagues about the situation.
▉ Look at the control details in the building.
In the process of building inspection, you need to lead the way in front of the customer, press the elevator and open the door.
6. When you meet the shopkeeper, hand in your business card to introduce yourself and introduce the customer to the shopkeeper.
7. Whether we have the key or not, we should knock at the door first, or someone inside will be embarrassed.
8. In the process of house inspection, the position where the property consultant should stand is generally between the buyer and the seller.
9. In the process of building inspection, take care of the guests and don't pass through traffic jams and dirty places.
10. If you look at the building yourself, borrow the key first and arrive early.
1 1. Don't look at the building for too long, and don't make unnecessary stops.
12, in the process of building inspection, external impression factors should be prevented.
13, beware of external image factors during building inspection.
14, don't interrupt the customer's conversation, don't worry about competing to talk, the customer will be very disgusted.
15. During the house inspection, there may be many people interested in this house.
16, guests should answer questions in time.
17, Kanlou can list cases of recent transactions in nearby buildings for comparison.
Third, look at the control details behind the building.
18, when the sun rises and the sun sets, you should dare to get substantive questions and make it clear that customers are interested and you can pay sincere money.
Fourth, the details of preventing buyers and sellers from jumping orders.
19, don't leave the guests alone with the host.
20. If the owner lives in his own house, he must sign the building paper before looking at the building to prevent the customer from looking for the owner directly afterwards.
▉ Details of preventing foreign counterparts from competing.
2 1. In the process of house inspection, if you pass by the door of other real estate companies, you should distract customers by talking.
22. Go back to the company to get things when you look at the building. Don't leave the customer at the door, because he will walk past the intermediary company next door.
23, and then strain, flexible processing according to the situation.
An example of the art of speech
Customer: The price of this house is 400,000 yuan. How much can I borrow? When a customer asks how much money the bank can lend to the customer, it is impossible for the property consultant to know, so he can only give a rough description and then consult the mortgage loan officer. )
Property consultant: Generally speaking, it is about 240,000, but the details can only be determined after the appraiser's evaluation. This is also a detailed question in the building inspection, that is, what should the customer do if he asks some questions that he can't answer during the building inspection? )
Generally speaking, you can't tell customers in a positive tone, but you can only show them why you can't be sure, when or under what circumstances, so as not to leave a bad impression on customers.