After the "critical period", the counselor let her break up with her ex-boyfriend, but it had unexpected consequences: during the National Day, her ex-boyfriend and his current girlfriend completed their engagement.
Ms. Zhang was disappointed and offered to terminate the service and get a refund. Emotional counseling refused a refund on the grounds of "I'm going to give up". Relevant consultants told the Red Star journalist that her company did not breach the contract, and the information described by Ms. Zhang was incomplete. At present, she has received many complaints containing "bad facts", which is unbearable: "If she continues to harass, we will take legal procedures."
"It's not that I want to give up, and I don't want to give up on him." Ms. Zhang said that she was dissatisfied with the teacher's service, and it was the teacher's hint that caused her to have no chance to get back together.
Red umbrella emotional official website
"Your case is not difficult, one month is enough."
Consult an emotional agency. She got a promise before signing the contract.
After falling in love for more than a year, Ms. Hang Piao Zhang and her ex-boyfriend came to an end. After leaving Hangzhou and returning to her hometown in Guizhou, she kept in touch with her ex-boyfriend because of a peaceful breakup, and could not let go of this love.
Red umbrella promises in WeChat and then signs the contract.
When renewing the fee, I promised again that "the problem is not big"
In the past, every time she had a conflict with her ex-boyfriend, Ms. Zhang liked to go to Baidu Post Bar and visit a topic called "emotional redemption". During this period, she received some advertisements about emotional recovery consultation. In this way, she added the WeChat of the staff of "Chengdu Red Umbrella Culture Communication Co., Ltd.". Red umbrella left a good impression on her: "I will ask them any questions, and they will also analyze them from my point of view and have a good attitude."
Around September 10, Ms. Zhang was heartbroken to learn that her ex-boyfriend had a new girlfriend, but she didn't give up. Thinking of the "red umbrella" lying in the WeChat address book, Ms. Zhang decided to ask them for help.
On September 18, Ms. Zhang signed a service contract with Hongsan, agreeing to pay the consulting service fee of 4,800 yuan in two phases. "In fact, my ex-boyfriend is still swinging. I want to fight for it. Red Umbrella will guide me through WeChat or telephone. " Ms. Zhang said that the second day after signing the contract, Red Umbrella asked her to learn and improve herself, and she began to guide on the third day. Ms. Zhang said that through consultation, she really felt that she was not doing well in many places, such as high PU (male security).
In the communication before the contract was signed, Red Umbrella told Ms. Zhang: "Your case is not difficult, and one month is enough." Since then, Ms. Zhang has passed the "critical period" to save her love. Red umbrella still told her: "Your case is not particularly difficult. As long as he cooperates with the tutor, Teacher Luo (pseudonym) also said that the problem is not big. "
"I'm not satisfied with the teacher's service. It was the teacher's advice that made me have no chance to get back together. "
The teacher asked to disconnect, and after the disconnection, the ex-boyfriend got engaged.
The critical period occurred on Monday, September 23rd. Last weekend, Ms. Zhang rushed to Hangzhou from Guizhou for an appointment and met her ex-boyfriend.
"... yesterday at noon, he took me out to eat and shoot arrows. We didn't talk much. At dinner, he suddenly said that he wanted to tell me about that girl ... Now we are really not close, and we are not shrinking. I don't know how to break the deadlock. "
The situation is not ideal, and Ms. Zhang asks Red Umbrella for help. The screenshot of WeChat chat provided by Ms. Zhang shows that Red Umbrella customer service WeChat replied to her: "... contact the teacher immediately, or call the teacher directly." At this time, Luo replied to her: "He just wants to say that you are listening. I said you changed your impression at this meeting. ""It's impossible to get it back. " When the counselor said it was impossible, she stopped calling.
Ms. Zhang told the Red Star journalist that Monday was the rest time for her consulting teacher Luo. Then the customer service continued to reply: "Tomorrow the teacher will tell you what to do next." And once again stressed: "You can call the teacher at any time in case of emergency, and the teacher will help you at the first time."
After the crisis, Ms. Zhang said that Luo wanted her to break up with the man, but things deteriorated and the consequences were not suitable for recovery. "They got engaged during the National Day." To this end, Ms. Zhang asked Red Umbrella for a refund of 2,400 yuan on the grounds that she missed the critical period, failed to recover, and broke the link. "I won't continue (consulting), please refund me half of the fee."
After Ms. Zhang asked for a refund, the screenshot of the chat showed that Luo told Ms. Zhang: "If you plan to give up yourself, the company will not refund ... the teacher can help you change to an upgraded course or a single course." Ms. Zhang refused: "I am not satisfied with the teacher's service. It was the teacher's advice that kept me from getting back together. Not that I want to give up, and I don't want to give up on him. "
Refund was rejected.
"If she continues to harass, we will take legal action."
The consulting agency said that it has received complaints from Ms. Zhang in various departments, including "bad facts"
165438+1On the afternoon of October 5th, the Red Star journalist contacted Chengdu Red Umbrella Culture Communication Co., Ltd., and the relevant staff repeatedly stressed to the reporter that its company did not breach the contract and was legal and formal. At present, complaints from Ms. Zhang have been received in many departments, including "bad facts", which is unbearable. Ms. Zhang unilaterally terminates the contract, and her company will not refund it. The specific service rights and obligations have also been implemented in the contract between the two parties. "If she continues to harass, we will take legal proceedings," Hong Umbrella told reporters many times.
Luo told reporters that she was on vacation and playing with her children on September 23rd. But if Ms. Zhang calls for advice, she will definitely help her. The reporter noticed that the contract between the two parties did state that "working hours are working days".
The two sides signed a contract indicating the working hours.
The contract does not promise the effect that negotiation can achieve.
Ms. Zhang told the reporter that because her ex-boyfriend was financially nervous, she had asked the teacher if she wanted to transfer money to help him. The teacher advised her not to transfer, but she did because she was distressed by her ex-boyfriend. "The customer service took this for me and operated it privately." The reporter noticed that there is indeed a clause in the contract between the two parties. If Ms. Zhang does not cooperate, Red Umbrella will not refund the consulting fee.
Did Luo ask Ms. Zhang to break diplomatic relations with the man? The reporter noticed that in the chat record, Luo did not deny that she had asked Ms. Zhang to break up with the man. In an interview with reporters, Luo said that it depends on the chat record. So, is this directly related to the subsequent recovery failure? Will Ms. Zhang give money to her ex-boyfriend privately affect her recovery? Luo replied to the reporter that because there is a confidentiality agreement between her company and Ms. Zhang, she can't tell the reporter the specific consultation situation. "If it's made public, I'm afraid she'll say something that invades privacy."
According to Tianyan survey, Chengdu Hongsan Culture Communication Co., Ltd. was once listed in the list of business anomalies.
Eye of the Sky survey shows that "Red Umbrella" was once included in the list of abnormal operations.
Red Star Journalist Wang Tuo Hu Ting Intern Li Huan (Some pictures provided by respondents)