The following details the complaint process of 12328:
I scope of acceptance of 12328
Accept complaints and reports, information consultation and suggestions from the transportation industry, except business. For emergency rescue services, complaints and reports, information consultation and related management suggestions are accepted, and expressway rescue, water distress rescue and other emergency services are not specifically accepted.
Second, 12328 wechat complaint
Connect to the national 12328 WeChat platform by adding the official account of China 12328 WeChat or scanning the QR code of www. 12328.cn website, click on the business in the navigation bar at the bottom of WeChat homepage, then find the complaint I want and click Enter. Before uploading, you need to fill in the province, city, contact name, telephone number, verification code, respondent or unit, picture and other information.
Iii. 12328 Online Complaints
The website channel business can be handled on the provincial government portal website 12328 or the city portal website 12328. The domain names of provincial government portals are prefixed with 12328.cn, such as Zhejiang Province, Zhejiang Province (Shaanxi is used to distinguish Shanxi by pinyin). The domain name of the municipal website is the prefix 12328.cn of the municipal government portal website, such as Hangzhou.12328.cn.
Iv. 12328 telephone complaints
If you call 12328 directly to make a complaint, you can call 12328 directly in the local city, and add the area code to connect the inter-city 12328 to realize the telephone channel business handling or complaint. Explain the driver's situation, the cause of complaint, the way of complaint, and his own telephone information. After the complaint is over, wait for the news notice, and then you will be informed to confront the transportation bureau and get the corresponding treatment results.
Verb (abbreviation of verb) 12328 Other complaint methods
12328app complaints, download 12328app to connect to the national 12328 mobile terminal platform, and realize mobile terminal channel business processing. You can also pay attention to Weibo 12328 and receive relevant news and messages through 12328. In addition, by sending 12328 short message, you can connect to the short message platform in your province to realize business processing in sms channel. Mail channel business is handled by mail. Please log in to the website of the province where the business is located for the specific email address.