I called Nanchong Medical Insurance Bureau, but no one answered. What could be the reason?

With the development of cities, the services of domestic cities are becoming more and more perfect. Most offices have set up hotlines to receive public consultation and suggestions. The medical insurance bureau is a place where people often consult. However, in the process of telephone consultation, many people often encounter the situation that the telephone can not be connected. At this time, many people will be very dissatisfied and it is easy to express dissatisfaction with the services of these units. However, people often forget that consulting services also have a certain reception capacity. Not all consultation calls can be answered in time, but also understand the busy daily work of these service personnel.

The reason why I called the medical insurance bureau but no one answered. The first is that there are too many consultants. Each consultation phone can only answer one call at a time. If there are too many consultation phones at the same time, no one will answer them. Second, off-duty time. Most enterprises and institutions are not answered during off-duty hours. Therefore, if no one answers the phone of the medical insurance bureau, it may be that no one answers after work; Finally, the staff had something to leave. Although the person who answers the phone should be on duty, sometimes these people who answer the phone are not at the phone, so there will be no answer.

First, there are too many consultants. A phone can only answer one call at a time, so if there are too many people consulting for a period of time, no one will answer the phone and the system will be busy. This is also very common.

Second, it has exceeded the off-duty time. All units have working hours. If the consultation time exceeds the working hours of these units, the consultation telephone will not be answered. At this time, there will be a situation where I can't get through.

Third, staff members leave their posts temporarily. Although it is said that everyone should be in his own post during office hours, everyone has something to do, so there will be a time to leave. It is also impossible to connect the phone at this time.