1. Accept citizens' inquiries and help about the responsibilities, procedures and policies of the government, government departments and public service departments;
2, accept the citizens' life, production, belonging to the government functions and public services for help;
3. Accept the opinions and suggestions of citizens and all sectors of society on urban economic and social development and urban construction management. ;
4. Accepting citizens' criticisms, complaints and reports on the work style, service quality and efficiency of the government, government departments and public service units in the process of performing their duties;
5. Other government services and public services.
Set up 12345 hotline
Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".
12345 hotline work accepts the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, submits the operation of 12345 hotline and the handling of various departments as required, publicizes it to the public through appropriate means, and voluntarily accepts social supervision; Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."
Reference to the above content: Baidu Encyclopedia-12345