One is to ask only questions related to NPS, such as "Would you like to recommend us to people around you?" ? 0~ 10 ",or add a question to ask why. This kind of research is relatively light as a whole, which is generally initiated by enterprises in their own apps or through SMS.
The other is NPS+ satisfaction, which lists the indicators in detail after asking the user's recommendation intention and scoring reason, asks the satisfaction of each indicator, and asks the customer which indicator is satisfied or dissatisfied. This design idea requires high technology, and there are many matters needing attention in the implementation process. Finally, as the material, we should dig deeper to understand the problems existing in products or enterprises and correct them so as not to cause greater customer loss.
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