The application technology course of the intermediate information system management engineer in the soft exam is scheduled for the afternoon exam. According to the examination outline of information system management engineer, the afternoon subject examination scope is as follows:
1. System management plan;
1. 1 Confirm the system management requirements;
Management system management requirements (long-term information strategy, important matters needed for system management, important computer resources for management);
User's job-level system management requirements (management scope, management strategy, management object, management method, management scheme, management budget);
1.2 defines the system and services provided to users, service level and responsibility scope;
1.3 determine the cost calculation and service measurement methods;
1.4 formulate rules and regulations for system operation;
1.5 make long-term and short-term system management plans;
User-oriented system management plan (service time, availability, information provided, response speed, training, service desk, distributed on-site support);
Establish system management organization and system operation management system;
Operation-oriented system management scheme (operation management, personnel management, cost management, user management, resource management, fault management, performance management, maintenance management and safety management);
2. System management;
2. 1 system operation;
Operation and management of various application systems;
Formulation and adjustment of operation plan;
Standardization of operation process;
Consumables management, data input and output management, archiving and delivery management;
System operation management report;
2.2 user management;
User registration management and its management methods;
User management report;
2.3 Operation management;
System operation guide (system operating system, operator's work scope, operating rules and regulations, system operation manual);
Job management (job scheduling management, job processing inspection and job processing result inspection);
Analysis and improvement of operation;
Operator group management (dividing work responsibilities and work delivery rules to improve operation quality);
2.4 billing management;
Billing system (selection of cost accounting and post-payment system, payable resources and billing system);
Collection of billing data and tools for collecting billing data;
Billing unit and calculation method;
The difference between ex post payment and ex post payment and various measures;
2.5 cost management;
System operating costs (initial cost items and operating cost items);
Budget and final accounts of system operation expenses;
System operation cost management (budget and final accounts difference analysis, cost reduction methods);
User cost;
2.6 personnel management;
Responsibility system;
Staff education and training;
Outsourcing management;
2.7 management of distributed sites;
Common problems in distributed systems;
Operation management of distributed system;
2.8 Adopt operation management system;
Problems and measures in system operation management;
Operation support system, remote operating system, automatic operating system and unmanned operating system;
Application of operation management system in distributed system;
2.9 system management standards;
2.9. 1 Establish system management standards;
Delineate the scope of system management standards and determine the standard items of system operation;
Operating process standards and workload standards;
Management of monitoring operation status;
System update management;
2.9.2 Standardization of operation flow of distributed system;
Revision of standards;
3. Resource management;
3. 1 hardware management;
Identify the hardware to be managed;
Hardware resource management, hardware configuration management and hardware resource maintenance;
3.2 software management;
Identify the programs and files that need to be managed;
Management of software development stage, software operation stage and software update;
Library management, software package distribution management, document management;
Legal use and protection of software resources;
3.3 data management;
Data life cycle and data resource management;
Data management (data administrator, data maintenance, database management system, distributed database management);
Enterprise data management (data standardization, data dictionary, data catalogue, information system catalogue);
Database audit support;
3.4 Network resource management;
Identification of the managed project (communication line, communication service, network equipment, network software);
Network resource management (compiling registration management, asset management, naming rules and standards);
Configuration management (network equipment configuration diagram and connection diagram, address management, update management);
Network resource maintenance;
Network management (network operation monitoring, network fault management, network security management, network performance management);
Network audit support;
3.5 Management of related facilities and equipment;
Power equipment management, air conditioning equipment management, building management, emergency equipment management and distributed field equipment management;
4. Fault management;
4. 1 fault monitoring;
Set the items to be monitored, the contents and methods of monitoring;
4.2 Fault investigation;
Collect fault information, isolate the fault, determine the location of the fault and investigate the cause of the fault;
4.3 recovery processing;
The preparation of recovery operation and the form of recovery processing;
Recovery of host failure, database failure, network failure, related equipment failure and abnormal operation;
Relevant personnel involved in fault handling and recovery;
4.4 Fault record and measures to prevent recurrence;
Record and report faults and analyze the causes of faults;
Evaluate and improve the fault handling process, review similar equipment and software, and standardize the fault handling workflow;
4.5 Fault management of distributed system;
Fault problem, fault monitoring, fault analysis and fault recovery of distributed system;
Preventing the recurrence of faults in distributed systems;
5. Safety management;
5. 1 safety management measures;
5. 1. 1 formulation of safety management measures;
Safety strategy, emergency plan and safety management system;
Safety management items (threat identification, items to be protected);
Risk management (risk analysis, risk assessment, insurance);
5. 1.2 Implementation of physical safety measures) Safety management and disaster prevention management of equipment and related facilities;
5. 1.3 Implementation of technical security measures (system security measures and data security measures);
5. 1.4 implementation of safety management system;
Operation management (information center access management, terminal management, information management);
Crime prevention management (tampering with data/procedures, hacking, eavesdropping, illegal data disclosure);
5. 1.5 Standards, laws and regulations related to information system security;
5.2 Implementation of safety management;
Operation management manual, user manual and safety check list;
Analyze and study login data and security audit support;
Site security of distributed system;
Safety strength test;
6. Performance management;
6. 1 Performance evaluation of information system;
6. 1. 1 performance evaluation standards and methods;
Performance evaluation items and purposes;
Evaluation criteria;
Performance monitoring and evaluation methods;
6. 1.2 Performance analysis and evaluation;
Timing of performance evaluation and obtaining performance evaluation data;
Analysis of the reasons for the decline in performance and suggestions for improving performance;
6.2 system performance management;
6.2. 1 system performance evaluation;
System performance evaluation items (power supply, CPU processing speed, main memory capacity, cache capacity, disk capacity, disk access speed, communication line speed);
Current system load and expected system load;
6.2.2 System performance improvement;
Simulation of performance expansion (simulation tools, extreme performance calculation, adding options);
Suggestions for improving the system;
System user training;
6.3 Distributed performance management;
Performance of distributed system and its evaluation criteria;
Factors of distributed system performance management (balance between server and client);
7. System maintenance;
7. 1 Make a system maintenance plan;
System maintenance requirements (set system maintenance items and corresponding maintenance levels);
System maintenance plan (maintenance budget, maintenance demand, maintenance management system, maintenance commitment, responsibilities of maintenance personnel, maintenance interval, equipment replacement);
Implementation forms of system maintenance (daily inspection, regular maintenance, preventive maintenance and post-event maintenance);
7.2 Implementation of system maintenance;
7.2. 1 Maintenance workflow;
Software maintenance;
Maintenance of all kinds of software (software developed by the company, software developed by contract, software purchased by the market);
Software maintenance contract, system integration and maintenance contract;
7.2.3 Hardware maintenance (hardware maintenance contract, hardware spare parts and their preservation);
8. System conversion;
8. 1 Make a system conversion plan;
8.2 Design a new system operating system;
8.3 System conversion test;
Analyze the impact of system conversion, select available systems, select verification items, formulate evaluation standards, and prepare for system conversion;
Transformation experiment;
Evaluation of conversion experiment results and conversion workload;
8.4 System operation test;
Testing and evaluation of temporary (parallel) operation and normal operation;
8.5 Carry out system conversion;
8.5. 1 Formulate the implementation plan for system conversion;
Determine the conversion items (software, database, file, network, server, disk device);
Draft provisional rules for work operation;
Determine the conversion mode (instant conversion, gradual conversion, platform switching);
Determine the conversion work steps and conversion tools;
Compile the implementation plan of conversion work and the personnel plan of system conversion;
8.5.2 Implementation of system conversion;
8.5.3 Evaluation of system conversion;
9. Developing environmental management;
Configuration, management and management of development environment in distributed system;
10. System evaluation related to operation and management;
10. 1 evaluation project;
The purpose of evaluation;
Evaluation time (system planning, system design, system conversion and system operation);
Set evaluation items (hardware, software, network, database, operation);
10.2 evaluation criteria of each evaluation project;
Performance (transaction response time, job turnaround time, throughput, fault recovery time, console response time);
System operation quality (function evaluation, stability evaluation, usability evaluation and maintainability evaluation);
Economic benefits of system operation (balance between operation cost, system quality and economic benefits);
10.3 system improvement suggestions;
Suggestions on modifying or rebuilding the system and improving the system development scheme;
Evaluation of 10.4 distributed system;
1 1. Support for system users;
Support provided to users (scope of support, services provided to users, service result records, user training, service desk);
Handle the new requirements of users (identify the new requirements of users and manage the requirements of system improvement);
Provide consulting services for potential users.
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