1. Solve customer inquiries: customers may inquire about tax-related issues, such as enterprise income tax, value-added tax, invoice management, etc. , through telephone or online channels. Customer service staff will give corresponding answers according to the information provided by customers.
2. Complaints and suggested solutions: Customers may complain because they are not satisfied with the service quality of bank tax service or customer service center. Customer service staff will understand the specific feedback from customers and put forward suggestions for improvement to enhance the customer experience.
3. Marketing promotion: The bank tax customer service center may recommend products or services to customers by telephone, such as tax planning and tax agency. Customer service staff will recommend appropriate solutions according to customers' needs.
4. Transaction confirmation: Customer service staff can confirm the specific matters of bank tax business with customers by telephone, such as enterprise tax payment and invoice issuance. This helps to ensure that customers accurately complete related business.