What exactly does a call center do?

Call Center (English call center or Call Centre) is also called customer service center. In the early days, the call centers were just some hotlines and consultation telephones, and the trained operators specially answered and handled all kinds of questions of calling customers, such as consultation, complaints and suggestions. In fact, it's just a phone, a pen and a notebook. Modern call center has involved computer (software and hardware) technology, internet technology, computer telephone integration (CTI), data warehouse (business intelligence BI) technology, customer relationship management (CRM) technology, PBX communication technology, enterprise ERP technology, enterprise management, project management, team management and many other aspects. To become a unified and efficient service platform, all functional departments in the enterprise (note: Center means centralization) are concentrated in a unified external contact window, seats are arranged centrally, and a unified standard service model is adopted to provide users with systematic, intelligent and humanized services. Call center has become a complete integrated information service system connecting enterprises, an indispensable part of modern enterprise operation and a powerful tool for competition among enterprises.