1. If the package is abnormal, you need to contact the seller directly for reasons. If the goods cannot be delivered normally, you can apply for a refund.
2. If the product is abnormal during transportation, and the goods cannot be delivered on time due to weather and other reasons, you can call the customer service of the logistics company yourself to find out the reason, or you can find the seller and let the seller communicate directly with the logistics company.
Third, the receipt is abnormal. According to the logistics information, the goods have arrived at the destination, but they have not been delivered yet. It may be that the delivery address does not match the actual delivery address, so the consignee cannot be contacted. At this time, according to the dispatcher's telephone method of logistics update, call directly to ask the reason and send it directly to the destination.
Logistics has not been recorded or updated for a long time. Reason:
(1) If the logistics has been stuck in the parcel delivery, inform the courier to pick up the parcel or there is no logistics record. Maybe the courier didn't pick it up, please contact the seller as soon as possible to confirm.
(2) If the seller makes it clear that the courier has received the parcel, he can contact the courier company or log in to a logistics company in official website to eliminate the situation that the courier company has not had time to enter the information, and the data of the logistics company is abnormal and delayed.
(3) If the logistics shows that the parts have been received but have not been updated for a long time, please call the courier at the top of the page to confirm the delivery situation, so as to avoid the parts being lost halfway; During the promotion period, due to the surge in transaction volume, the speed of logistics distribution will be delayed, and some express mail information may be updated slowly. At the same time, pay attention to automatically confirm the receipt time. If it is less than 3 days, the receipt can be extended.
④ The transportation mode selected by the seller will not display the logistics tracking information in the logistics details.