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On June 1 Children's Day, SF Express and Cainiao suddenly broke up: two logistics predators quarreled over "data" and even the State Post Bureau communicated overnight. However, for consumers, Tmall Taobao's most frequently used SF's fresh and 3C products are greatly affected, and many sellers temporarily switch to other express delivery.
Meeting point Nanjing Morning News reporter Yang Jing
Data dispute: Rookie and Shunfeng have a "data" framework.
On the afternoon of June 1 day, Cainiao issued an urgent statement saying that in the early morning of June 1 day, SF suddenly announced the closure of the data interface for Cainiao, which meant that sellers and buyers could not get the logistics data returned by SF in Tmall and Taobao. However, SF believes that the fuse is that the rookie cut off the information interface of the hive box. The seemingly small "express cabinet" dispute is actually a "data" dispute between the two in order to grasp the important lifeline of the enterprise.
Both claim that their actions are to protect consumers' privacy: Cainiao said that in order to protect consumers' privacy and telephone information security, Cainiao is upgrading the information security of logistics data of the whole network according to the suggestions of the security team, and will strengthen multiple cross-validation of logistics data such as Haitao and express cabinets. SF Express and Fengchao have previously experienced a series of security incidents, such as information leakage of express cabinets, massive calls for non-SF data, and far exceeding the normal range, thus touching their bottom line. "SF unilaterally stopped the return of all Taobao logistics data on June 1 day 10: 00, causing troubles and risk losses to millions of consumers and businesses. It is really capricious to ignore millions of consumers in one sentence. "
SF also said that its starting point is also information security, because the interface may have illegal lists and the disclosure of sensitive information. The rookie directly denied that he had never asked SF to provide non-Taobao data. SF also believes that the rookie's suspension of the beehive data interface is ostensibly based on information security, but it is actually a ban. The reason behind this is that Ali has always wanted SF to switch from Tencent Cloud to Alibaba Cloud.
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JD.COM and Tencent also joined the war of words.
The rookie got into a fight with SF, and even alerted the China State Post Bureau. On the evening of June 1 Sunday, Weibo, the official of 2065438 State Post Bureau, said, "We should talk about politics, take the overall situation into consideration, seek the greatest common denominator to solve problems, earnestly safeguard market order and the legitimate rights and interests of consumers, and never cause serious social impact and negative effects due to disputes between enterprises."
However, the "earthquake" in the express delivery industry has become more and more complicated, and Tencent and JD.COM have also begun to participate. For example, Tencent Cloud publicly supports SF Express and praises the concept of "open cloud computing" to fully guarantee data security and ensure customer business security. Tencent Cloud helps SF to deploy the cloud, no matter how much attention is paid to SF's data and business security.
Liu, its founder, not only supported SF Express in Weibo, but also called on relevant departments to investigate its privacy loss. Even Liu's public remarks about the rookie network a year ago were turned over and searched hot.
Many sellers do not provide SF Express for the time being.
For consumers, it is good to see the spat between express delivery giants. However, this war of words really made many sellers of Taobao and Tmall have a headache.
Yesterday, a seller told reporters that the rookie suggested that they change to other express delivery. "Some buyers' urgent orders are designated by SF, but we really can't send them now because we can't submit the delivery by filling SF into the system. "
Miss Wu from Nanjing said that the seller had made it clear that her customized shower pole could not be delivered by SF Express. Except that express delivery cannot specify SF Express, 3C and fresh products with high logistics requirements are mainly affected. Many people who like to buy durian, litchi and other fruits in Taobao this season are worried that using other express delivery will affect the quality of products.
The relevant person in charge of the rookie said in an interview with the Morning Post reporter that if SF is used without providing logistics details, the merchants will continue to deliver goods from the entrance, which is very risky. For example, merchants will be complained by a large number of consumers that they can't see the real-time status of delivery, or the goods are on the road, and buyers will directly apply for a "return refund". Merchants may also be empty of money and goods. In addition, without logistics data, it may also breed false invoicing and false delivery, which will harm the interests of consumers.
For the most affected fresh products, the rookie said that it is the concentrated market period of fresh agricultural products such as cherries and lychees, and all partners have been coordinated to fully guarantee the transportation capacity, and the origin delivery base has been opened in relevant concentrated production areas to ensure the smooth delivery of agricultural products.
SF Express said yesterday that "this matter will be coordinated by the national authorities, and will no longer respond to external comments and concentrate on maintaining and serving customers". He also said that the logistics and transportation in the fresh market are normal, and customers need to inquire, so they can go to the official channel of SF.