According to the requirements of the Guiding Opinions of the General Office of the People's Government of Zhejiang Province on Building a Unified Platform for Government Consultation, Complaints and Reporting, in addition to emergency hotlines such as 1 10, 120, 1 19, Non-emergency government service hotlines in the fields of industry and commerce, quality supervision, food and drug supervision, price, medical and health care, human resources and society, as well as online channels for accepting people's government's consultation, complaint and report, such as e-mail, netizens' messages, government affairs Weibo, QQ and WeChat, are all within the scope of integration. After the integration, government departments generally no longer set up new government service hotlines.
Hangzhou 12345 mayor's public telephone was formally established on 1999, and 18 has been accompanying Hangzhou citizens. At present, 55 government service hotlines have been integrated. In the future, you can report the company's arrears of wages and consult the way to withdraw the provident fund ... No matter which department is involved, just dial "12345"!
In addition to the mayor's public telephone number 12345, you can also log on to the portal website of Hangzhou, China, and complain to the municipal government through the Zhejiang government service network. 20 16 to 12, "12345" * * 583,926 pieces were accepted, including 544,085 pieces of telephone calls, 2 pieces of mail1976 pieces and short messages 17865 pieces.