1. Remind relevant personnel to contact users actively.
Check the user information in the CRM system, track the user's purchase records and other data information, and set the tracking reminder time in the system to remind relevant personnel to contact the user actively. Active contact with users can not only express the respect and concern of enterprises for users, but also facilitate the understanding of users' real needs and control their own marketing profits.
2. Keep in touch with users.
This is the key to tracking users. The system supports free email sending and information SMS, and the salesman can set greeting SMS or blessing email to be sent regularly. Make sure to contact at least once a week, so as to impress users and let them think of you first when they need it.
3. Respond to users' needs in time.
Understand user needs and respond in time, and flexibly customize the user tracking user plan. In the process of tracking users, sales staff can learn about users' needs and purchase records from CRM in time, find problems from communication, and assist other responsible personnel to solve users' needs or concerns, thus winning greater satisfaction from users. CRM can record every business progress and planned action, so that you can clearly understand your tracking situation, find problems in the action, and provide reference for the next tracking plan.
Users are the object of enterprise marketing. With the user tracking system, enterprises don't have to worry about not being able to contact users or buy products, and their understanding of users has also been greatly improved. If appropriate marketing methods are adopted, the marketing performance of enterprises will definitely improve.