What does a car service consultant do?

In the automobile sales industry, automobile service consultant plays a very important role. As an automobile service consultant, he is not only an automobile service consultant who receives customers during automobile maintenance, but also needs to know basic automobile knowledge and common automobile faults, and has low technical requirements. The reception process is rather boring, such as the eight-step process, which will be understood after two days of practice in the 4S shop. Then I skillfully use the company's office software. Need to skillfully use office software, quickly find the price of accessories, how to review materials, time, billing, checkout and so on. The following are the specific responsibilities of the automobile service consultant: 1. Obey the guidance of the general manager and executive manager of the enterprise, strictly implement the rules and regulations of the enterprise, and bear corresponding responsibilities for the work in charge. 2. Be responsible for accepting the customer's maintenance reservation request or proposing maintenance reservation suggestions to the customer, and planning the reservation procedure after the customer agrees. 3. Be responsible for receiving customers who are engaged in consulting business or come to the enterprise to send cars for maintenance, and seriously ask about the purpose and requirements of customers. 4. Be responsible for assisting technicians in technical diagnosis of vehicles to be repaired, and determining the maintenance content and approximate time limit. 5. Be responsible for the maintenance quotation, and decide the customer's incoming maintenance time or planned maintenance time. 6. Work with customers and workshop maintenance personnel to be responsible for the delivery procedures of maintenance vehicles. 7. Monitor the progress of the maintenance business as usual. 8. Be responsible for consulting and handling the opinions of maintenance increase. 9. Responsible for completing the vehicle from maintenance vehicle to indirect vehicle, checking the technical condition of the vehicle surface and related items on the vehicle, taking care of the customer to pick up the car, and preparing the information for the customer to pick up the car. 10, responsible for receiving customers who come to the enterprise to pick up cars, guiding customers to inspect the whole car, reporting the maintenance environment to customers, planning the settlement process and seeing them off. 1 1, responsible for customer consultation, telephone call back and complaint handling. 12, responsible for business statistics and business file management of enterprises. In addition, the automobile service consultant also abides by and improves all processes and improvements of after-sales service customers; Actively accept factory training and company training; Responsible for all parts when customers come to the store for maintenance; Actively handle customer complaints to make customers correct; Use the control panel to control the progress of vehicle maintenance; Responsible for ordering out-of-stock goods and taking care of customers when they arrive; Make fair suggestions; Accept other tasks assigned by the company. From the above description, we can see how important automobile service consultants are. They play a key role in automobile sales.