From 65438 to 0907, there was a great demand for private postmen and delivery services in the United States. Since telephones are rarely installed in private houses, personal information can only be transmitted manually. At that time, there were still six years before the launch of "US Postal Service", so luggage and parcels could only be delivered separately. In order to meet this demand, 19-year-old aspiring young man James E. ("Jim") and James E. ("Jim") borrowed 100 from a friend and established the American Express Company in Seattle, Washington.
Jim, his brother george casey and other young people started their service in a humble office on the sidewalk. Although the competition is fierce, the company is running well, which is largely due to Jim Casey's strict principles: polite hospitality, honesty and reliability, all-weather service and low price. Even today, these guidelines still guide the principles of UPS. Jim's slogan can be summarized as "the best service, the lowest price".
In the retail era, this young company began to focus on parcel delivery in retail stores shortly after its opening, and merged its competitor-Evert ("MAC" for short) at 19 13.
Mccabe has established a "wholesaler package delivery". By 19 18, the three largest department stores in Seattle have become its frequent visitors. At the same time, Charles W. Soderstrom joined the company to help manage the company's fast-growing delivery vehicles. During that time, the company also took the lead in trying the concept of joint delivery-combining parcels with destination addresses marked as adjacent areas in the same delivery car. This method makes effective use of manpower and motor vehicles.
develop
1The 1920s and 1930s were characterized by development, innovation and change. The company expanded its business to Oakland, California, and later to Los Angeles, the fastest growing city in the United States. 1929, the company launched "United Air Mail Express", which provides parcel delivery to major cities on the west coast by air, as far inland as E 1 Paso in Texas. Due to the stock market crash and economic crisis of 1929, the aviation service was interrupted after only eight months. ) The 1930s brought more growth. At that time, UPS provided delivery services in all major cities on the west coast, and at the other end of the United States, new york, established its own foothold by merging delivery services. Many innovations were adopted, including the first mechanical system for parcel sorting and the 180-foot conveyor belt installed in Los Angeles. During this period, accountant George D smith joined the company to help formulate financial costs and control the basis of all planning decisions. At that time, the name "United Parcel Service Company" was adopted. "Joint" is because freight is carried out jointly; "Service" is because (as Charlie Soderstrom said) "Service is everything we have to provide". The color of all UPS vehicles is brown, which is the color of train sleeper cars that we are familiar with in America. This is what harlie Soderstrom chose because it is neat, reliable and professional.
National growth
Public freight company service
1The changing trend between the 1940s and 1950s prompted UPS to reposition. Due to the shortage of fuel and rubber during World War II, retail stores began to encourage customers to deliver their own packages instead of being delivered by retail stores. Because a large number of people have moved to the suburbs, and there are a large number of new shopping centers in the suburbs, because there are enough parking spaces near these shopping centers for customers to take their packages home, this trend has continued since the war. Until the early 1950s, it was obvious that the order service of retail stores was very limited. UPS managers began to look for new opportunities. They decided to expand their service by obtaining the right of "public freight company" to deliver packages to all addresses for any users, private or commercial users. This decision puts UPS directly in a competitive position with the US Postal Service.
Gold connection
While expanding its services, UPS is also expanding into new areas. Today, there are fast and convenient delivery services all over the world (from the Atlantic coast to the Pacific coast). However, in 1950s, the operation of UPS in many areas of China was restricted. A package may need to be delivered between several carriers to reach its destination. Every state border that needs to be crossed requires federal authorization, and each state must approve the delivery of packages within its territory. After 30 years' continuous efforts, UPS system has been authorized by 48 neighboring states, and a "golden connection" has been established at 1975, realizing nationwide parcel delivery service. In order to continue to adhere to the tenet of "best service, lowest price", UPS has long adhered to the rule that an effective operating system should be operated by high-quality personnel even though its business is still growing rapidly. UPS managers and engineers constantly introduce methods and technologies to achieve the fastest, most reliable and most effective package delivery.
At the same time, it provides services for some vast areas that need fundamental changes in design and installation, including the re-adoption of air transportation.
air transport
1953, UPS resumed air service, providing two-day air service between major cities on the east and west coasts. The transport plane is full of packages and uses a fixed arranged route. The service called "UPS Blue Label Airlines" kept growing until 1978, and it was available in all states including Alaska and Hawaii. In the 1980s, the increasing demand for air parcel delivery and the deregulation of the aviation industry by the federal government created new opportunities for UPS. However, deregulation has caused changes, and airlines that have established cooperative relations with us have reduced the number of flights or abandoned some routes. In order to ensure reliable service, UPS began to set up its own jet cargo fleet. This is the largest one in the same industry. With the increasing demand for services, UPS has entered the industry of day and night air transportation. By 1985, UPS has achieved next-day delivery (service) in all 48 states and Puerto Rico. Alaska and Hawaii later joined in. In the same year, UPS connected the United States and six European countries and began a new era of international air parcel and document delivery services.
UPS airlines
1988, UPS was authorized by FAA to operate its own aircraft. In this way, UPS officially became an airline. After recruiting the best talents, UPS has integrated many cultures and processes and established a UPS airline with close ties and tacit cooperation. UPS Airlines is the fastest growing airline in FAA history. In just over a year, it has formed a scale with all necessary technologies and support systems. Today, UPS Airlines is one of the top ten airlines in the United States. UPS Airlines is famous for its most advanced information systems in the world, such as COMPASS (Computerized Operation Monitoring, Planning and Scheduling System), which provides information for flight planning, scheduling and load handling. This system can design the optimal flight schedule six years in advance, which is unique in the industry.
International growth
In 1980s, UPS formally joined the international transportation market, and constantly established contacts with the United States, East and West Europe, the Middle East, Africa and Pan-Pacific countries and regions. Today, UPS deals in international small packages and documents in more than 185 countries and regions, covering the Atlantic and Pacific oceans. UPS provides services to 4 billion people through international services, twice as much as through the telephone network.
Present and future
Chongshang technology
By 1993, UPS delivers 11.5 million packages and documents to as many as110,000 regular customers every day. For so many enterprises, UPS relies on advanced technology to ensure efficiency, maintain price competitiveness and provide new customer service. The application of technology in UPS has reached an incredible range, from specially designed package delivery vehicles to global computers and communication systems. For example, UPSnet is a global electronic data communication network, which provides an information processing pipeline for international parcel processing and delivery. UPSnet has more than 500,000 miles of communication lines, including a UPS satellite, connecting more than 65,438+0,300 UPS distribution centers in 46 countries. This system tracks 82 1 000 packages every day. From 1986 to 199 1, UPS spent1500 million dollars on technical improvement, and plans to invest another 3.2 billion dollars in the next five years. These improvements are aimed at improving service efficiency and expanding customer service.
Extended service
In the mid-1980s, UPS shifted its focus from efficient and reliable operation to customer-oriented, focusing on customer needs. Today, UPS provides many customer information services, such as TotalTrack and MaxiShip. TotalTrack is a national cellular mobile data system, which can provide customers with real-time tracking information of all air and ground parcels with bar codes.
MaxiShip is a computer-based system that allows customers to manage all delivery processes, from package pricing and zoning to preparing user-defined management reports. At the same time, UPS continues to expand its basic services, from pricing and service payment methods to the new classification of the whole business. For example, inventory express is a kind of contract logistics management service, in which UPS stores customers' goods and delivers them when needed ... "Timely" or even more far-reaching, it is UPS global logistics service, which is a comprehensive consulting service, and UPS relies on customers' individual needs to assemble services. These personal needs may include freight payment, customs clearance, warehousing, freight company selection, price negotiation, tracking, information system, electronic data exchange, fleet management, order processing and inventory control, etc.
future
UPS is not only based on the express delivery industry, but also belongs to the customer satisfaction industry, and customer demand will continue to be the driving force of this company. The latest goal of UPS in the next five years is to develop technology, make UPS continuously introduce new services, provide customers with comprehensive information about their shipments, and provide training, so that all employees can clearly understand UPS services, understand the technologies that make these services possible, and exchange this information with customers.